Feedback from our Patients - New River Health

2024

November

Econsult was easy, given a link to book a face to face then offered a same day physio appointment

Castlegate Surgery maintains a welcoming and friendly environment.
Dr.Azar is both professional and considerate. She listens, is demonstrably understanding and compassionate, gives clear, honest and helpful opinions and takes actions without delay when necessary.
I live alone, have chronic illnesses and serious mobility issues. At my age, and with the health challenges I experience, having a doctor of Dr Azar’s high standards is a great support and reassurance. Thank you.

My experience with the doctor yesterday was better than expected. I felt that something might be done regarding my headaches.

Exceptional GP (Dr Munir)

The Dr was very good

Because the gp was fantastic knowledgable and kind reception staff are always friendly

I was able to see a doctor within a day and my treatment was sorted

My experience was really good as always. And everyone has time for you.

Doctor sent prompt result of blood test and was thorough in follow up appointment.

I was seen quite promptly

I suffer from Health Anxiety, the surgery and the GP I had an appointment with made me feel calm and relaxed.

Courtesy and professionalism

Got satisfactory result

Well i got to see someone after waiting 2 weeks and forever on the phone. The doctor didn’t seem all that fussed about what I went for, also referred me to the wrong hospital and didn’t give me the paper work I have to take for a blood test, but I I then had to return to the surgery, lucky the receptionist know what they are doing. Since the surgery has become new rivers it is absolutely diabolical

All went smoothly

Always polite great manners on the phone

Would have been higher apart from the delay in seeing clinician who when seen could not have been more helpful

Prompt timing for appointment and pleasant manner of doctor

Good follow up from a+e

Everything was dealt with very efficiently and results the same day as the scan

Very nice doctor explained all my questions.

As akways first class service

On time and problem sorted

I wouldn’t attend. My son, Robert, attended instead, in my absence. Dr Sattar wouldn’t phone me for a phone consultation on speaker as she had done on the previous occasion re a different matter, which would have made it a ‘conference call’ including my son in the surgery as, sadly, was necessary. Such allowances need to be made when dealing with unpredictable dementia patients such as myself.

Caring

Rude and unprofessional GP. She asked me unrelated questions to my visit and then wouldn’t answer my extra query, stating I only had ten minutes and it was up! I don’t ask to see a GP often, but when I do, I expect courtesy.

I tried to get an urgent appointment by phone. I was offered one at Cattlegate but couldn’t get there. The other option was to wait 2 weeks to be seen at Church street. I tried to make one online but it was after 10.30 so not possible. My husband attended an appointment the next day and asked for one for me as we were concerned about waiting too long. Miraculously I was seen that day and referred to QE2.I have an appointment’s there next Tuesday which is amazing. It seems one must go to the surgery in order to get an appointment. In the end all went well

The Dr did not listen very well and was quite brusque.

Heloful receptionist. Nice waiting room. Pleasant doctor.

I already knew of the results and the levels. I also had a repeat request from Lister hospita
Heamatology dept.

Doctor I saw was very good in listening to me and has made a referral

Receptionist nice and friendly. Dr gave an explanation to some of my symptoms.

Prompt and detailed consultation.

Kind attention and interest in my medical problem

Because I was seen in good time, given time to talk and be listened and was given some good advice.

Econsult is fairly swift to complete, but you do need about 20 minutes to do it. It’s a shame it’s only available to start completing between 0700 and 0930 (effectively). I received two conflicting sets of messages about the appointment: one set said it would be a phone call between 1400 and 1800; the other said a face to face appointment at 1500. To clarify, I went to Castlegate Surgery in the morning (as well as for the appointment in the afternoon).

After waiting nearly 6 months to get an appointment still over a hour waiting from appointment time to se a doctor what would you say it’s ridiculous not poor

Doctor didnt seem very interested .

Your reception staff are fantastic. I find this surgery fab!

It felt very rushed

Helpful, professional service , very easy

On time appointment, doctor suggested possible actions to help.

On time, straightforward and quick once I got there although it took over a month between booking and then getting the appointment.

Because I was treated very well

Did not have to wait too long in the waiting room

Didn’t have to wait too long, nurse was friendly and helpful

It was difficult to understand the doctor, the explanation regarding results was rushed, no mention was made about dealing with my odema problem. I mentioned that I was having a CT scan on 6/11/24 because the doctor didn’t appear to have any knowledge of it. Not a very good telephone appointment.

The appointment was on time. The doctor listened to my concerns, was caring, empathetic and organised follow up tests. I was thoroughly satisfied.

Good service and attention all round really,from reception to G P

Doctor answered all questions was totally aware of my medical history and actioned relevant issues speedily and with authority and knowledge

Caring assuring attention – thank you

Dr very helpful and gave fantastic insight and advice.

So kind and explained everything

Dr Williams was very prompt seeing me, she is an excellent Doctor and has arranged all the appropriate tests required for my problem. Unfortunately she will be retiring in December as partner at the practice. This will be a great loss to the practice, of someone who has given dedication and care to both the practice and patients alike for many years.

The doctor I saw was very good at answering my questions, very to the point and had an open and friendly approach.

Nurse Emma was kind, patient, understanding and efficient.

Was given plenty of time and care as well as clear explanation to the issue and it’s management.

Receptionists and doctors are rude

Lovely doctor who listened to me

Prompt servoc3

Nurse was lovely

Very helpful on reception.
Appointment on time.

Appointment with Doctor Williams was on time and she was very helpful examining and discussing my medical issues. A very quick appointment was made during my visit to see a physiotherapist later the same week and also has started the process to arrange an appointment for me to have X-rays. I was very pleased and impressed with Dr Williams.

Swift consultancy on time

Getting in touch with a dr is very difficult now. NHS under a lot of pressure

On time and rapid service

The GP was very helpful and gives full attention.

Doctor very patient & didn’t rush me

My initial appointment (with any doctor via phone) was cancelled due to doctors illness and so I had to wait another week. Also nearly 4 weeks after my blood test the results have still not been posted into my NHS app although the doctor says the results are available to her via ‘another web site’. Doctors and staff (when I got to see them) were lovely and very professional.

The doctor provided excellent information to assist with the management of my blood pressure

David Miwanda was extremely thorough

Dr Sims is always compassionate with me and on this instance I went to her for something outside her expertise and she genuinely felt it was best to refer me to another doctor within the practice. I am more than happy with this as she has helped me a great deal and I trust her judgement.

I was listened to

Quick and efficient.

No paper form for blood test, so cancelled

Asked 2 ladies on reception if Bowling Rd still open … what didn’t they tell me I needed a PAPER FORM FOR CLINIC so had to cancel

The nurse was excellent and very knowledgeable

Confusion between telephone consultation and face to face. Wasted time, but very good when actually saw a doctor.

I requested to see a Doctor and finished up seeing a paramedic! Who couldn’t help me at all! The traffic fry Bengeo was unbelievable due to traffic lights and the fact that it was 8.30 in the morning rush hour for worker’s Had an argument with my husband over the stress of it all! A complete waste of time!!!

I had done a ECG test and a doctor appointment on time.

I felt like Dr Sims listened to my worry and sent me for blood tests

Prompt and efficient diagnosis and action. A pleasurable experience.

Felt I was listened too and my health was important to doctor

As below

Was listened to

Came back to me at the time agreed

Quick appointment & nurse was friendly & professional

On time and treated well by gp

The receptionist was very helpful and friendly. She understood my concerns and my ‘all over the place’ explanation of my situation.

Nurse was efficient and helpful

The doctor was running 30 late

Emma was kind and helpful for a stressful appointment!

I wasn’t listened to and rushed and I was seen half hour later than I should of been

Dr martindale was so thorough and kind

Nice nurse

Because it was good

Appointment cancelled last minute the week before when I already arranged time of work. The doctor was running 20 minutes late and I felt rushed. Plus it was a locum in the end.

We discussed with Dr Azar what the issues were and discussed our concerns and her suggestions for the best solutions which she described very clearly and helpfully. Thank you!

Everything was explained clearly to me, thank you

Got perscribed a medication with penicillin in and im allergic to that

I didn’t feel the doctor was particularly interested in my issue or it was out of his remit

The doctor listened to my concerns and referred me for a scan to confirm diagnosis

10 minutes late with an empty waiting room

Because I thought it was good

Once I got through managed to get cancellation appointment by telephony next day. dr phoned at stated time and prescribed medicine.

Dr didn’t say much, I read my notes & no prescription sent to chemist .. my blood pressure has s high but nothing said to me

Quick to get an appointment and resolve the issue once seen

Never had problem with this doctors surgery the male doctors seem little more less caring than the women doctors the doctors nurses and reception staff away been lovely towards me

The dr called me the same day as not econsult request.

because you arranged to see me following a scan the same day for the results

I saw a Locum doctor. Dr Stephanie. She was very understanding showing respect & maintaining my dignity during a personal examination. She answered my questions & did not rush me.

Got info I needed know the way to proceed !

The majority of the process is very good. I regret I felt I was not given the time to discuss another issue I had with the Doctor as we had gone over the allocated time. Despite the fact that my appointment didn’t start on time (and this I always accept can happen).

Very polite staff and all that i asked was sorted quickly

Helpful reception staff kind and helpful doctor

The locum GP didn’t seem at all interested in my concerns about me being nauseous after taking medication in turning . When I talked about my psi levels not being improved by the pain medication , her answer was to add 10mg of Amytriptaline per night. On top of the other pain medication??? Icfe I need to speak to someone who will engage more with me about problems of medication and not just add on more, possibly, addictive, drugs. I would not see this locum GP again. Re my wait for a right hip replacement, after shrugging her shoulders, and saying that’s just how it is, there’s nothing I can do. She did finally agree to write to the consultant Ms George, to say that l had 4 cancelled
In October and I needed an appointment soon.
Im not particularly confident that a letter will be sent. If so I think it’s likely to be very superficial and not something that reflects me or my hip problem. Not a good reflection on NRH services in my opinion

No one answers messages or calls back

Telephone receptionist was friendly and helpful and doctor gave my daughter a thorough check over for her prolonged cold and told me I’d done the right thing bringing her in. Doc was also friendly and engaged with my son which was kind of her.

Needed to read.my. notes

N/a

Very helpful

Helpful

Prompt and professional service

Very happy with my appointment

Service is always excellent

Got seen to on time, nurse with polite and helped me with my problem

Very helpful doctor

I saw a locum who obviously didn’t know my history or why I was there

Doctor was very friendly, kind and understanding and prescribed my daughter the medication she needed for her bronchitis. However I was disappointed in how the lady on the phone spoke to me when I originally called to say 111 had made a referral for my daughter to be seen by a service within the hour; she read out the symptoms in the referral in a very blasé tone that came across very sarcastic and rude as if my 8 month old daughter didn’t need to be seen and ended with ‘someone will get back to you today if you need an appointment’ very bluntly. A different lady who called back 1.5 hours later to make the GP appointment for her was very friendly.

Dealt with promptly by reception and doctor

I was treated quickly, efficiently and kindly

I was seen promptly and the Doctor listened and was Kind and helpful

Quick response and appointment

I explained that after 5 days of antibiotics recomended by pharmacist and I was feeling the same, was painful when I swallow my own saliva, water she gave me next day treatment .

Didn’t have to sit and wait for my appointment

Unfortunately for the first time ever I felt upset and frustrated following my appointment. I waited 50 minutes as the doctor was late and then apparently couldn’t log on! Then when I finally got to see the doctor I felt rushed and completely not listened to or understood!! I felt the doctor was totally uninterested in what I was attempting to say and he had no idea of how I felt or cared about how I felt. I need somebody who takes me seriously and how I am feeling seriously and it was as if he definitely did not!

Thorough consultation. Everything well explained. Seen on time.

No examination of my painful shoulder. No acknowledgement of my desire to find out what is wrong with it.

The service was very quick and very efficient.
Very pleasant nurse

A little bit helpful

Nurses and doctors where very kind

Dr was attentive and understanding. I felt heard and received a positive outcome.

Dr Simms was excellent but the wait time has effected my score.

The tinitis I have had for a few years is now getting much worse. I’m having trouble going to sleep and also staying a sleep. That then cause me to almost fall asleep when driving home from work in the morning morning hours. Also I’m more depressed when not having enough sleep.

The GP gave no solution, no help just wanted to throw more medication at me and get off the phone quick, didn’t give any advise on what I should do if I get worse just said to call back if I wanted signing off from work, no understanding of chronic pain, no support whatsoever.

It’s so difficult to get into the system phone calls waiting on line etc once in the doctors nurses etc are very caring

went quick

The doctor

Always seem to find a solution or check if there is a problem or not. All good

Emma was very efficient and informative but it would have been nice to be told who the other person was in the consultation.

She was very kind and helpful

Couldn’t really hear or understand as the doctor had a face mask on

Didn’t think appointment was necessary as had blood test and blood pressure reading a couple of weeks before for same reason

Good communication throughout the appointment

Took nearly 24 hours for my prescription to be signed and sent to the pharmacy

On time and very quick

Was seen quickly and doctor was very thorough when investigating my medical need. He wanted to consult with a senior doctor after surgery and said he would call me back. He did as he’d said and prescribed the required medication straight away. It is already showing positive results.

Swift response to econsult and great link to book an appointment which was within the next 3 days

Because I felt comfortable talking to my GP

On time and very pleasant nurse.

There was a 1 hour wait for my sons first vaccinations

Once at surgery – very good. Booking appointment was frustrating. Hadn’t realised need to try at 7am.

Because it was

The receptionist was very helpful on giving me advice on booking a blood test.

Econsult was efficient and the doctor very helpful.

Found us an appointment and doctor was reassuring

There had been some confusion with the appointment, however it worked well in the end. The locum doctor was friendly and professional.

Very good, knowledgeable and professional

I was satisfied

Seen same day as request for appointment

Practitioner was somewhat reassuring

Was seen prompt- evev earlier than the appointment- the doctor was friendly and helpful

Dr answered all my questions & came up with solutions.

I saw a very nice Dr, she answered my questions and examined me. As always excellent service.

Generally good but as I was prescribed an additional medication on top of my existing one I wanted to know how they were different. Dr Pratt spouted medical jargon and then said he didn’t expect me to understand. Would have been nice if he’d made some effort to explain in layman’s terms.

Felt rushed and could not discuss another one or two important issues as I was only given the allotted ten minutes. Felt rather dismissed and was told I needed to make yet another appointment to discuss a small issue I was concerned about. I had waited three weeks for this appt. So disappointed. I will now have to wait again for appointment.

There was no resolution provided

Receptionist and GP very friendly and helpful

Dr Martindale was very nice and explained very clearly my problem which was easy to understand.

I was seen very quickly and Dr Pratt was very friendly

The purpose of this appointment was to discuss my ADHD diagnosis and shared care arrangement as I wanted to discuss why the surgery has refused this. The doctor that I was booked in with was not a regular doctor and wasn’t able to help at all. The appointment was a complete waste of time.

I was seen on time and the Doctor was attentive.

I was able to get an appointment to see a doctor within 24 hrs

I used the econsult and was then able to immediately book an appointment for 2 weeks time. On arrival for the appointment we were seen straight away and the locum doctor was very nice

Listened to what I said, and helped with answers. She was very easy to talk through queries.

Everybody So Helpful

Did not have to wait on hold for too long, very quick appointment and polite service

Dr was thorough in discussing my symptoms, gave an examination and referred for further assessment with consultant.

Had to wait 2 weeks for an appointment! Saw a locum who was very pleasant but I struggled to understand him! Also he asked me what I wanted to do about my problem! I made the appt for help not the other way round! Came out of consulting room quiet upset!

Warm & friendly greeting by receptionist & good interaction with GP

My appointment was on time

Thorough and efficient diagnosis of condition, and reassurance regarding the effectiveness of the medication prescribed.

Emma was very efficient.

I had a very good experience. Despite my cray only being arranged for my knee and not my wrist too which was discussed and confirmed.

Staff were very helpful and managed to give me an appointment on Friday
So didn’t have to wait till Monday with ear problems. Doctor was very friendly and helpful

The doctor was very understanding of my concerns.

Because Dr Williams is excellent and will be sorely missed when she retires at Christmas

In on time straight answers to questions will be missed when she retires

I didn’t have to wait and really like to see the same doctor.

Short wait

The doctor was patient and kind

Seen on time Doctor was very helpful and sent off the referral

I needed an urgent appointment and they got me one and the doctor was great

Doctor was attentive and informative

Very happy with Doctor

Having put a request on e-consult I heard from the surgery a few hours after and got an appointment with the nurse on the same day. So treatment on my wound was started straight away including a doctor seeing it at the same appointment.

I was happy with the way the doctor answered all my questions.

Doctor was very helpful and informative.

I felt listened to and he gave advice and a prescription.

Dr Williams is excellent and will be sorely missed

I’m still waiting for contact confirming the test results. They are on the app but I would need some help in fully understanding the results and expected that the surgery would be contacting me to do that

Good receptionist, very good nurse Clare

Long wait, hardly anytime with doctor, doctor seemed very uninterested and didn’t even do an investigation.

The doctor I saw was very understanding, kind and thorough

The nurse was very thorough. She made me feel comfortable and reassured me at all times.

Got a one to one appointment

Satisfactory

Dr Sims was excellent as always

Very quick hospital appointment arranged

Quick yet friendly

The doctor said that NHS doesn’t cover to remove my skin tag( that is painful) because they stopped doing this 6 years ago. But my friend told me that she removed a skin tag and her husband too( a lot of them from his back) 2 years ago.

Would have given you ‘very good’ apart from the fact that my appointment was late by 20-25 minutes. Not normally a problem but I had anxieties over parking! On all my previous appointments I was seen promptly.
Otherwise no issues. Emma was as pleasant as usual and the treatment quick and painless.

Dr Suttar was very kind and patient

Same day telephone appointment given with understanding for the complex issues and treatment plan started immediately.

Surgery running late again

I liked the reminder message beforehand. Receptionist was also friendly too

No opinions re the service but I am always sent to Sele Farm or Castlegate Stree despite being Registered at Ware!

Excellent doctors compared to previous surgery

Dr. Prat listened carefully to my problem and was reassuring about a worry I had.

Paul Quartermain covered several issues for me very fully

The appointment was very quick and well-conducted by the nursr

The doctor was very kind and through

Paramedic was, friendly, professional and informative

Because I’ve not yet received the exercises I was told I would receive

Dr Munir never made me feel rushed and she is very understanding with ideas for ways to help myself and I feel very looked after. So grateful.

Seen promptly. Other issues solved.

Good staff

GP was helpful and supportive.

Got what I needed done

The gp was very helpful

Shocking booking system ( there is only one receptionist , Melanie, that is actually quite helpful)

Giving out e consult Links After the time is expired just to get you off the phone

Bit of a poor appointment, do not feel as if enough was done to look into my reason of going.

Informative consultation with caring professional

I got a quick response on econsult and appointment within a week for a review of my repeat prescriptions and then everything was dealt with during my appointment. Everything went smoothly.

Ist

Excellent & immediately arranged a consultation, along with blood & samples to be taken the same day.

The doctor was so good and understanding

Got a call as promised

Time given and relevant knowledge giving assurance and understanding- with action

Lovely friends receptionist…GP took time to explain everything

It usually is

There’s always room for improvement.

Everyone polite and friendly. Dr Munir was very approachable and as always, helpful

Friendly service

Following recent health issues the surgery has dealt with this issue and has been re assuring

Helpful staff

I was listened to and felt supported

Had to wait 20 minutes after my appointment time

On calling surgery at 08:00 and being directed online via recorded message, quota for day had been reached and so had to call again.

The receptionist staff or really helpful and understanding and got me appointment straight away and then the doctor I saw was really friendly and helpful and I felt really confident in her

Because you asked me to.

Very quick and satisfactory visit.from all

Very friendly staff/nurse who makes you feel comfortable and at ease.

Surgery is very efficient and I was seen before my appointment, so no waiting..

Dr pratt a paul are always brilliant

I saw a lovely doctor who was in informative and helpful and friendly

I was listened to

I got the help I needed and it was explained to me clearly.

I was very happy with Dr Munir.

Good GP consultation but appointment was 35 mins late

Thorough care for Mary

Thorough helpful discussion with the doctor

The care I had by the Nurses was very caring

Long wait for appointment and an hour wait to see doctor

Very understanding and happy with the prescription i was given

Dr Pratt answered and explained everything

I have seen and used dr Pratt for many years and he’s an absolutely amazing doctor alway understanding caring ear and really cares about his patients

I managed to get an appointment in the end following a consultation with the 111 service.It was 3 days away however so could’ve been a little better

The receptionist was lovely and welcoming.

The GP we saw barely made eye contact. Short questions were asked and we weren’t made to feel comfortable.
We were told it was a virus and to get cough mixture. I asked for a recommendation and the reply was ‘anyone is fine’.
I left feeling silly for wasting her time.

Didn’t actually have an appointment. Had a text confirming an appointment yesterday by mistake by the doctor who apparently had timed a slot to write up some notes.
Wasted a lot of my time calling at the Ware surgery to investigate.
Now you text me to see how a non existent appointment went!

The service from the reception staff was first class .

I called for an appointment Thursday morning at around 8:20am, after I had checked the econsult system at 7am and found it to be turned off. The lady on the phone was lovely and supportive but whoever advised her I should attend the urgent walk-in centre was neglible in their duty of care. The needs of patients should be met by the practice, and if the surgery should fall short on their duty of care, an apology should be made – I am saying this because I submitted an econsult Friday morning (thankfully they had been turned back on) and received an appointment for that day, which I could have been given the Thursday there and then.

Was able to see my regular GP

Didn’t really feel I got much support for the issues I was there for.

Dealt with efficiently

Very rude doctor, very dismissive of what I was speaking to her about.

I was very nervous and she knew how to calm me down and was very nice to me.

GP was supportive, understanding, aware of issues, offered options and jointly agreed a way forward.

Too lengthy to complete form online and is often unavailable by 9am already. People just want to talk to human beings, not have to fill in forms when not well

Was seen quickly, had a comprehensive consultation, friendly, and meds were at the pharmacy the following morning. Well done, nothing wrong with my surgery.

Good service but will hold judgement to see how long referral takes

I was seen pretty quickly (although it was late afternoon) helpful Dr Azir, listened to my worries.

More or less on time. The doctor was clear and tried to explain their way of thinking.

The nurse was very good

Got my appt time wrong and the doctor phoned me BACK

It was unclear as to attend the surgery or receive a phone consultation the content of the phone consultation was good and re assuring

Because the female Doc I saw (Dr Name beginning with S) sorry very very through

The main issue of concern was discussed

Dr listened to my concerns and gave me advice

Appointment in time

Great service from nurse and doctor, very caring and helpful.

Very happy, lovely helpful caring nurse and doctor.

It takes 14 days to get an appt. and you can’t discuss/answere a relevant health issues, as it says one at a time so i have to get an appt. again to discuss it.

Because it was very good. Econsult works very well for me.

Mix up with appointment

The doctor was very efficient about my problem and very polite she is a credit to the surgery

October

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September

Doctor was very patient and experienced about my symptoms and listened to my ordeals since my husband’s poor health which has impacted on me.

Got a convenient appointment, no waiting time and nice doctor

The doctor was welcoming, patient and thorough.

Nice doc

Seen and received medication the same day, good dr

I was able to get a doctors appointment and was given the necessary blood tests form

See below

Seen quickly and dr listened and dealt with issues quickly

Efficient, polite service.

It seemed very rushed. The person I saw seemed to want to quickly complete his form and did not take much time to ask me questions and look at my mile. He just wanted to refer me quickly and it felt like he just wanted me over and done with!

My doctor Khatani is an absolute diamond and listens to me

The Receptionist listened to my problems and gave me an appointment

Very approachable doctor despite never having met before Easy to talk to and took time to listen

I’m happy Dr David is pushing for ultra scan to investigate more

No help what so ever

Excellent service from receptionist through to Doctor

Went in to see doctor on time and all concerns discussed

Dr.Nagarajah was very clear, calm and provided valued additional information about my condition or conditions. I came out of the surgery very positive about my health.

Nice caring doctor

Both the receptionist and the doctor with whom I consulted showed empathy with my situation and had time to discuss my problems. This was a much more positive experience than some of my other recent contacts

Above and beyond

She answered all my questions and gave excellent travel advice

Lovely nurse

The nurse was prepared and knew exactly what I needed.

I can’t use the phone as I’m deaf

Got to see chosen doctor and didn’t need to wait to long, approx 10 days. Appointment went well

Got to see a nice doctor, I felt she listened to me and gave me advice, arranged blood test.

When booking my appointment I explained I had 2 concerns for needing to see a doctor. After waiting 40mins to see her. My 10min appointment wasn’t long enough. So I had to rebook.
I feel it would have been better for me to wait until a longer appointment was available.
The doctor was very good I realise you are all under great pressure.
Everyone I have seen has always been most helpful.

I rang on the morning of 2/9/24 and was given an appointment the very same day.
The ladies at the front desk are so very lovely and always with a smile on arrival.
My doctor is so lovely and made me feel relaxed and comfortable
Thank you

Because it was

I didn’t wait ages for an appointment and appointment was on time with the doctor I asked for…..as it should be

Great advice, treatment solution gain fom Dr

Lovely Doctor, reception staff excellent.

Doctor was very understanding about my problem

All went well

All the staff were pleasant. The doctor acted quickly to diagnose my problem

The doctor I saw was so responsive and compassionate, she listened to my concerns and I felt well looked after. She put my anxiety about my recent health troubles at ease and I felt safe and listened to. I am happy with the plan of care she has put in place.

Dr David Miwanda was an excellent doctor and my experience was good..
Last week your receptionist and Dr Alexandra Sims helped me when I was taken ill before I was admitted to Lister hospital.

The doctor was very good even sitting on the floor so she good my ankle better

Was not able to provide a solution to my problem causing me mental health issues.

I waited 40 minutes for my appointment which I understand can’t always be helped but then felt rushed even though I had booked a double appointment

Dr Sims was excellent, really listened to the problem, took me seriously and is making sure to get the the root cause of the issue which is massively appreciated! Reception and waiting area were clean and organised. Overall a good experience

Dr Menir is kind and thorough and helped me not feel awkward about a rectal examination. Wonderful “bedside manner”, please do pass on my thanks!

Very good service

Listened well, sympathetic, thorough, efficient, kind.

Dr Fiona Martindale was excellent! She was intrinsic in her assessment of my issue. Bedside manner – set patient at ease and was committed to try and help me, as the patient
Has eased psychological worries with a commitment to refer to Physio.
My visit with her gave me faith that an outcome could be achieved- overall excellent experience

I was seen30mins late. Then the locum doctor didn’t sign my prescription and sent it to an off duty doctor to sign which resulted in me visiting the pharmacy 3 times to no avail! I then revisited the surgery to ask what had happened, the surgery then forwarding my prescription to Ware via email for signing and then I had to revisit the pharmacy again to get my prescription. Apparently the locum had been doing this all day! Why did he just not sign the prescription?

Patience and understanding

The Doctor listened and understood my situation and was very helpful

Quick diagnosis and prescribed treatment

It was fair

I think my appointment was cancelled

Dr Munir listened well, which sadly isn’t always the case, and let me say what I needed to say. Dr Munir came across as very knowledgeable and her advice and treatment plans made complete sense. There was an intimate aspect to the appointment and Dr Munir made me very comfortable and was very sensitive in how she conducted herself.

Couldn’t get a appointment

The Receptionist I spoke to on the phone was so nice and calm when I mentioned my health issue and the GP I saw later was superb … informative and reassuring too

Did an econault and had an appointment within a couple of hours

I didn’t have to wait.

Had appointment on same day as I called.

Dr was very helpful and answered all my questions

I was rang surgery as running late as stuck in traffic and they were extremely accommodating

Dr/Paramedic listened , explained & took his time.

We had an urgent appointment the same day and Doctor Sattar was lovely and friendly

It was only a blood pressure check
I was in and out
All good

Doctor was lovely and helpful

Dr munir is just the bestest doctor ever.

Dr munir is brilliant

Same day appointment and quick follow up

The
doctor was very helpful and explained it all to me thank you

The doctor listened and was very caring.

It was very quick and efficient, both the nurse and receptionist were very nice.

Prescription didn’t arrive Wednesday afternoon, so had to call 111 to ask them to prescribe the tablets. They prescribed two tablets to another pharmacy. Went to collect the rest the following day, still hadn’t been received. Walked to surgery and was told it was to be actioned, collect in two hours. Still never received. Walked to surgery, shut for training. Went to castle gate shut for training. 111 couldn’t help as harry was at school and not with me. Called pharmacy at 5.45pm and just come through. Harry was incredibly stressed especially as dr said it could be quite serious and prescription was urgent. I had to take the day off to sort out. If I hadn’t no one would have sorted

The locum Doctor was patient, thorough & professional

It was a very brief appointment, but friendly and professional

I thought I had already completed this Questionnaire but to reiterate, Dr Martindale was excellent! Good patient focus and intrinsic in her assessment of my issue.
I felt at ease with her and would refer other patients to her – thank you for facilitating my seeing her

My GP was professional ,attentive and pleasant

Very welcoming, very accommodating and profressional and reassuring advice given.

The person I saw was very nice and friendly and I am happy with my experience

I was given an extra prescription of Anti Depresents obviously by mistake. I took them back to the pharmacy this morning

I was happy with out come

I felt listened to and the Dr was keen to address issues raised

I was given the news I wanted to hear and the doctor was so easy to talk to.

I am not a happy bunny. On 3rd July started suffering some discomfort; on 8th july I asked for an appointment, attended 16th july. Doctor arranged for some tests, diagnosed an intestinal blockage, forgot to ask me if I was Lactose Intolerant, forgot to tell me that she had prescribed a laxative (discovered a couple of weeks later when my wife said I should check NHS). After test results came through made another appointment for 6th august: cancelled because Doctor was sick then August 13th. Different doctor said continue with OTC laxative provided by pharmacist as an alternative to lactulose and prescribed contiflo for occasional night-time incontinence; read Contiflo leaflet and it looked like opposite of what was needed but followed instructions, despite being up in the night up to seven times; it did make things worse (one incident in ten days vs three in one year) so gave up. After three or four weeks on Laxative saw no sign of blockage being cleared up. Made another appointment, doctor listened, tried pressing abdomen, found no hard lumps so guessed the blockage was cleared and told me I could stop taking laxative. After it wore off I find stools comprise lots of little pellets as they did eight weeks ago. I am back at square one. If there was a blockage there still is one.
I ought to have a MRI or Ultrasound scan to see whether there is a blockage and, if so, WHAT is blocking my intestine, if not need to find out the cause of the symptoms.

I needed to see a doctor and you gave me an appointment same day. Thank you

Very polite receptionist and the nurse was very good and put me at ease and answered all my questions

I was expecting a long wait but the appointment was pretty much on time

Didn’t have to wait long and Dr Munir is an excellent asset in the surgery. Great duty of care and very thorough on her examinations/questions.

Patient

Good assessment by the gp

The doctor was not impatient, listening carefully to what I was saying and giving me good advice regarding the ailment I was describing.

Very good doctor

Doctor was very detailed, helpful and informative

Painless Injection

Prompt and friendly servuce

Given a telephone appointment but was then texted to say it was an in person appointment. Wasted 20 minutes on phone only tobe told it was a telephone appointment and they knew that this happened. No apology for this.

My prescription was not sent to the pharmacy, I could not get my medication until the next day after going to four different pharmacies.

Dr Munir is very kind and very patient. She approaches Susannah (who has learning difficulties) with great sensitivity and understanding to get the best results from our consultation. She never gives the vibe that she is very busy (even though we know that she is) and she makes us feel that she has all the time in the world. She carefully explains her thoughts and proposed treatment and ensures we leave feeling we know where we are going with it.

Very excellent help

Very caring GP, I felt listened to and comfortable

I told the doctor the problem I was experiencing with my prescriptions and she suggested a replacement prescription. After thoroughly reading through my notes, she also suggested that I’d needn’t be taken one of the medications.. I was very happy with the service I received.

Easy to book and the nurse was execellent

Lovely friendly staff, exceptional Dr (Williams) I was listened to and felt heard and cared for.

I felt valued & care for. Had opportunity to sort a few things out without feeling I was taking up too much time. I’m fully aware time slots are precious but a few years back I was made to feel I needed a appt for each concern which was ridiculous. I felt happy to ask this time & was reassured it was OK to ask. Much better service. Always previously felt very rushed

I have not been to the doctor in a long time I saw the locum doctor. I gave her my symptoms and she made an instant diagnosis I had to ask on a number of occasions for her to check my ears throat for infection also I had to ask for her to check my blood pressure and take my temperature

The nurse was a great listener and understood what I was talking about

Because Dr listen to me and I was satisfied with the outcome

Not too long to wait on phone. So pleased to get an appointment that day. Doctor made me feel she had all the time in the world. Really helpful.

Fair description of the appointment

I saw Paul he was very good

Both receptionist and doctor were very helpful and empathetic, a situation I had had a fairly poor experience with in the past. The doctor appeared interested and was willing to listen. In terms of the information I wanted I feel it might have been better to see a practice doctor rather than a locum. However the X ray I was expecting has already been arranged. Thank you.

My blood pressure wasn’t taken, my temperature wasn’t taken nothing was really checked, nice doctor but I left with no confidence but happy I had antibiotics

appointment on time with attentive doctor

My nurse was kind & helpful

Waited 15 minutes to be seen but doctor marked my appointment as in progress when it wasn’t

Very friendly efficient .

I have a infection in my leg the doctor didn’t even check my tempature etc. Not very attentive

Needed to wait on phone to arrange appointment. Receptionist arranged earliest appointment.

Would like to have had an appointment at the Ware surgery and not travel to Hertford and see a doctor I did not know. But at least I saw someone

The nurse was very helpful, friendly and informed us about the RSV vaccination and made an appt for us to have flu and COVID injections.

Appointment on same day after econsult

Polite friendly receptionist. Dr listened to my concerns and gave good advice and a referral. Did not feel rushed.

The surgery arranged to see me quickly the same day

Doctor was very supportive and made sure that we had got the best way forward to help me to get to start to make positive progress with each question

I received good advice regarding treatment of my condition.

Went in early and all questions answered

All went well

The GP that I had my appointment with was very thorough and very knowledgeable. He help put my mind at ease and managed to get me a scan appointment at Lister very promptly. Really appreciate his time and help.

On time. Didn’t have to wait

Receptionist – both helpful and patient

Doctor – Time taken to explain and reassure

The doctor was very caring and helpful

Ontime appointment and very friendly doctor

The doctor rang at the time stated and was able to get problem I had solved. Plus able to get appointment by phone within 24hours

Polite and welcoming member of staff.

Speedy appointment with doctor

Friendly efficient service

Information needed

Gp was helpful

Dr. Sattar understood my lung condition. She had read the Consultant’s letter and took appropriate action in the circumstances.
With previous appointments with other practitioners when my allergy has flared up, I’ve had to explain the problem and what I need prescription wise.

Seen on time. Very good consultation and good advice.

Was able to setup appointment easily online. Dr Pratt spent the most time I have ever had at the surgery going through test results, helped me understand what’s going on.

I IRENE –
I gave very good because I have received very good care from the Doctors and staff.

Through and the doctor was extremely friendly

Dr was reassuring in respect of my original reason for an appointment and while checking diagnosed a second skin condition which required a prescription to clear.

Dr Khatani listened to my description of my systems and carried out an examination.
This made me feel confident that she understood my problem.

Dr Munir answered all my questions and had good suggestions for pain relief

Very lovely friendly doctor

Did not know I had an appointment

Dr was nice

I got an appointment on the day and got medicine to help with my issue

Starting at reception I was given help right away to see a nurse

Because Doctor made appointment for me previous day

Because she’s a lovely doctor

Appointment was punctual and Dr and nurse were friendly and efficient

Claire is brilliant

Very kind staff

The doctor was good

Nice helpful nurse

Very good

The Dr was very clear and the appointment was on time

Although I had to wait an unacceptable amount of time for the appointment the Doctor was patient Polite and professional

I was seen quickly and efficiently and was very happy

Swift appointment and was seen by some one I haven’t had before but she was very understanding and a pleasure to see

Check in was easy, doctor was on time.

Professional kind care.

Always happy with the service I get

Very helpful

The Doctor had time to answer all my questions

Because as usual, my appointment with Dr Nagarajah was absolutely excellent. Such a wonderful doctor, always has time to discuss and explain matters. One always feels safe in his care.

Dr N, completed the DVLA medical for me in a totally efficient and professional manner.

Got to speak to a doc on the same day with no hassle

Very good health practitioner.

We have still not received a link to book a dermatologist appointment as promised by the doctor and this was 8 days ago!

Go listened and gave me their full attention. Quick appointment.

Was listened to about my fears and reassured that all us ok

Excellent nurse attended to me.

My experiences at this surgery are always good. Receptionists polite , It was quick and easy to make an appointment and we didn’t have to wait long in the waiting room. Kind doctor, have been referred to dermatology. Now we may have a long wait, but can’t ask for more from new river health, Thankyou

The staff are wonderful

Progress made for blood test and now await ECG appt from hospital.

GP was super super helpful and lovely

Doctor explained my condition clearly and reassured me it was nothing ‘nasty’.

Very informative and understanding

It was good

Incorrect and poor information given

I was able to see the doctor quickly

A helpful nurse who explained everything thoroughly

Good

Very pleased with service I received

My GP Dr. Komal Munir was very on the ball about why I was there, what tests were needed and health issues to address. She went above and beyond to accommodate my needs and has a very pleasant manner. A credit to your surgery.

Excellent friendly service

My nurse was so calm and helpful.

Very thorough

Dr appt she is excellent always feel gives full attention and advice

Appointment was given same day. Dr was very good with Jessica, took time to understand what was wrong and answer our questions. Treatment was explained clearly and prescription was sent straight to the pharmacy for me to collect in the way home.

The doctor was excellent

Ran 25 mins late, would be better if receptionist could let me know when checking in (machine broken) so I could let the person watching my baby at home for me know I’d be late.

The doctor understood & appreciated my valid concerns re my mother (Shirley) who is diagnosed with dementia.

Very helpful

Very attentive

I was given an appointment quite soon and the GP was very thorough and helpful.

The GP was un-empathetic and bordered on being quite aggressive. She reports in her notes that I’d said I’d had ‘a bad day at work’. But in fact what I had actually expressed is that I’d been very anxiously awaiting my results, and this had impacted me emotionally making my day difficult. This is quite different from her negative view. This further emphasises her un-empathetic, un-compassionate and insensitive approach. She was incredibly condescending in explaining the results, and made the appointment a very difficult and unpleasant experience. She even dropped the box of gloves on me when reaching for them to do my examination, sending them flying through the air onto me and then touching me on my breast area. When it came to the end of the appointment I felt I needed to leave as she had suggested the appointment was over saying thanks and goodbye very aggressively, so I left. I also felt I needed to leave as the appointment had been thoroughly unpleasant and stressful to navigate. She seemed to be very stressed, projecting of this the entire appointment. Not even responding when I politely asked how her day had been, or had it been a busy day for her. A thoroughly awful patient experience. I’ve never felt as uncomfortable with a GP.

Easy to book appointment by walking into the surgery. Dr was excellent.

I was listened to and helped

Very helpful
Doctor

No idea on timeframes of supposed referral. Told to google another question myself.

Appointment on time and Nurse looked after my wound and dressed it well with advice to go to ED if I was feeling unwell.

Dr gave a different answer to previous one

The doctor was hreat

It took several phone calls to get to the conclusion required. Appointment at Hertford at 3.30pm was text to me but this was in fact a telephone appointment therefore I missed the doctor phone call. The process is convoluted and could be far more efficient.

Prompt and concise service

Pleased with help

Doctor listened

The doctor actually had a look at my problem

Short and sharp visit

GP was interested to resolve my problem, very efficient and professional, kind and friendly

The Dr I saw was very good, and hopefully will get things moving for me more quickly noe

I received good advice from Dr. David

Appointment was given in reasonable date ,doctor was so nice ,understanding, helpful

Gp put our minds at ease although there was mixed diagnosis with previous locum dr so that was frustrating but this dr was ok. Speed of getting appointment was good

Efficient and friendly receptionists.
Helpful and clear feedback from the doctor.

The nurse made me feel comfortable and gave me lots of information

GP listened to most of my concerns

Didn’t have the patronising pharmacist talking down to me this time. Nurse was lovely

Very informative and overall good

Was seen promptly & dealt with promptly, doctor explained everything clearly & in detail making sure I understood everything

The receptionist was very friendly when I made my appointment. And doctor sims was very engaging ang helpful .thank you

Managed to get same day appointment and Dr Nagarajah was very informatie

Excellent Doctor

Pleased with Dr’s attitude

Very efficient. When I rang up at 2 minutes passed 8am. I was 5th in line. Just couldn’t hand up

Very helpful

Econsult and reception gr8; wasn’t sure GP was interested or experienced in problem (but it was late).

The receptionist was very helpful as was the doctor with regards to my referral

Very good

Friendly practice

The Doctor was very helpful, and not too long to wait to be seen.

Dr Martindale is always very kind and very helpful

Always a joy to see the doctors and staff

It was

Doctor was very good

Doctor Munir is phenomenal. I never get anything less than outstanding care/support from her. In a world where many women feel let down by healthcare, she has always made a very positive difference to my less than straightforward experience of fertility, motherhood, childbirth, breastfeeding, c section aftercare.

Dr David M

Calm and informed manner

Prompt and courteous.

Doctor was kind

Very satisfied with service

Doctor was polite and asked relevant questions without using the annoying English say “what do you think it is?”

Very pleasant doctor and people

No proper checkups

it’s just how I found it to be

Thoroughly checked

Because it was very good

The doctor was 25 minutes late for the appointment , with NO ONE in her office prior to us, or in-fact in the surgery. I explained the issue, stressed my concern and was completely ignored and told I was wrong. That night my child was HYSTERICAL after talking with 111 I was given an emergency appointment, and the problem was correctly diagnosed and I was right in my suspicions that was ignored by your doctor. This is NOT the first time this has happened at this surgery. Utterly disgusting.

Very quick & informative follow up.

The doctor didn’t seem that interested

Clean surgery, nice and helpful staff

GO kind polite gelpful

GP knowlegeable helpful dealt with issue

Straight forward conversation, helpful doctor ,quick referral and already booked an appointment with specialist within next 2 weeks. Extremely happy with Church street surgery.

Very good service

Pleasant, helpful receptionists. Nice waiting room. Not a long wait and nice doctor.

Problem assess thoroughly, quickly sent for blood test and made to feel comfortable and heard

Excellent service as always

Doctor was good

My appointment was changed at the last minute but it was handled very well.

The doctor was good at listening to my problem

Quick appointment date and thorough assessment by the Doctor.

Doctor very helpful

Quick and efficient and staff helpful

Very polite doctor and very clear advice. I didn’t feel rushed at all.

The doctor answered all my questions

I Dint find I got the help for my physriosis just got the treatment I’ve already had that did not work

I did not see a doctor. Only half of the follow-up work was done.

Good customer service, Professional staff, appointment on time & satisfactory service

You are always there to help and very kind

The doctor was 45 MN late. It can happen, I fully understand. However I felt like imposing after 6 MN in the consultation room. I understand that the NHS is under pressure but a bit of compassion does not take any longer. I left feeling belittled. The blood tests promised never arrived. I called. The link was finally sent to me. It is blank. Not sure what else to do. In the positive side, the reception was very kind

Dr Sattar was very thorough and easy to talk too. She made me feel very comfortable. The receptionist was really helpful.

Dr Munir always listens to any concerns and is very helpful.

Docter was great

Doctor was thorough and helpful

Helpful people and appointment. Appreciated

Nurse very helpful who explained the effects and willing to follow up flu and separate covid.

Received the advice I was looking for.

I was listened too, DR took the time to listen to me and be patient with me, suggested some things I can do and what he’s going to try on his end.

The doctor seen on the said day was very professional and extremely welcoming. I felt valued throughout the entire consultation. She listened and heard my complaint and acted on this in a prompt and motivated manner. I felt very grateful and confident in what was said that she would have done to assist the process. This issue was resolved very promptly thank you so much for your help and this is so much appreciated

The doctor was caring and took her time with me

Staff we having technical difficulties but we’re still friendly and efficient.

Took a while to get an answer, and a second appointment. I had to buy more prescribed products that were said bulky the doctor, and there was no answer as to weather my suggestion to the course might have been the issue, and seemed like new information when I said it. Meaning my spots could keep appearing despite all this new stuff.

Excellent locum doctor

Filled oute-consult c0930, rung backc1030 & given appointment at 1645.

Excellent advice and doctor listened to what I had to say

Doctor spent time to understand my problem.

Appointment within a few days of phoning and excellent locum doctor with a good manner

Took too long for the phone to be answers and e consult didn’t ask the right questions

Dr Martindale was very professional, polite and prepared to listen to me (even my waffling!). She sorted out the changes with my meds that the doctors in PAH had made while I was an in-patient last week.

Very helpful

Call was in time scheduled, doctor helpfull and efficient

Can sign in on arrival very comfotable waiting area only short wait for appt.

Got an app to see a dr within three days as optician had referred me

My appoint was 20 minutes late

I’m not confident my referral is being done

E consult was responded to quickly and got an appointment after 5 which fits in great with school. Had to wait but understood. Dr was understanding and cleared up some things with us

Doctor was very good and really helped me get the help I need.

Brilliant Dr Muni remarkable and so kind.

Dr Minur is always very kind and understanding.

Right from reception to seeing the Doctor. Polite and helpful. The Doctor listened and was helpful.

Dr Sattar was very friendly and attentive.

Doctor was very thorough and explained clearly what she thought was causing my problem.

Very rushed appointment

The consultation with the GP was conducted professionally, patient focused and very supportive with a clear outcome.

Because everything was good

Good service

The doctor was efficient and didn’t waste time. Our discussion was absolutely to the point . First rate consultation, resolving on work to be done. I hope that my procedure is too far down the waiting list

It was as expected

gp didnt want to listen

I was listened to and treated accordingly

Excellent polite service as always

Because the service given was second to none the Dr us always helpful and listens – always feel confident when seeing Dr Kummard

Nurse made my smear test as comfortable and relaxed as it could be, particularly as it turned out not to be as straightforward as both of us would like.

Answered all the questions I asked in good English

Not impressed with departments not communicating between each other. Would have helped with my blood pressure reading as I received a text advising I needed bp and blood test done which was only sent about two hours before my GP appointment

Very prompt response following submission of the e consult form

Overall everyone was helpful and I managed to see the GP who hss given good advice

Dr Nagarajah was very professional and completely helpful. A credit to the practice.

Staff were friendly and professional. My appointment with the Doctor was thorough and relaxed.

The locum that saw me didn’t no how to use the computer system so didn’t order my tablets or forward my blood test

Paul knows and remembers my health record and is easy to talk to.

Dr nagarajah is excellent and gives you adequate time to discuss issues.

Wonderful staff and nurse.

I was seen on my appointment time, Dr gave her full attention to listen to my problem, full examination was carried out and referral was done straight away. An hour later I had a message detailing what should happen next

The appoitment ran on time

I booked a appointment some 16 days in advance to see a doctor and ended up seeing a paramedic.
Who then had to call a doctor to diagnose my symptoms.

The lady was very helpful and able to give me an appointment..she was very polite.

Felt comfortable

Very nice

Thank you Dr Sattar for changing my blood pressure medication. I really appreciate that

Treated in a respectful professional manner

Doctor was running 50 minutes late

Test were requested

Always very pleased

Dr Pratt was excellent and made me feel at ease. He was very clear with explaining my issue to me.

Quickly attended to, given all the information needed

Helpful, understanding and efficient.

seen quickly and felt listened to and doctor helped me

On time and very helpful

I was able to chat about a couple of health issues

The doctor was lovely and made me feel I wasn’t wasting their time. I was also seen on time.

No waiting and Emma was very efficient and friendly

Excellent doctor and booking appointment was easy

The nurse made me feel comfortable & was very caring. The receptionist was pleasant & helpful

The doctor phoned at the arranged time, asked me lots of questions, prescribed pain killers and advised me to contact the surgery regarding physio therapy if the pain is still intense.

Because I got a same day appointment, only frustration was the form, I wasn’t sure if my notes would be read, phoned up to make sure as I believed my symptoms to be related to past health issues.

Great assistance and advice received, referral made, additional advice and support provided

I’m so grateful that I do not usually have to wait too long for an appointment, and the staff are so helpful

I walked into the surgery mid morning g to enquire about an appointment or phone call to talk to a Dr . I was fortunate to be given the only same day appointment remaining .

Seen quickly and really with kindly

Dr was great and thorough but gave me an antibiotic I couldn’t take with a regular medication. This meant 2 tripsgto pharmacy to correct the error

As all ways 1st service

Explained to me clearly.

Quick and easy booking system, great not having to wait to long to be seen.

All the staff are very friendly and helpful.
My nurse Emma was kind and proficient, giving me hope that my wound would eventually heal, as I had been quite concerned.
You all work hard and do your best, often under difficult circumstances

Wonderful nurse and reception team.

The Dr I saw was excellent

Dr was really patient and caring

Attentive

Very polite and caring staff

Neither the doctor or myself new what the appointment was for

Very helpful and gave me advice

I felt relaxed with Dr Sattar also I could talk about things without being embarrassed and tongue tied .

I feel very lucky to be treated by your surgery. Dr Sattar was so kind and helpful.

Very simple booking process and friendly service

Seen promptly and professionally,

My first visit at the Hertford site was very good, quick and easy service, I got an appointment very quick and the doctor was absolutely lovely! I felt heard, understood and she made an effort to make sure what she was prescribing me was the best for me! She took the time to get to know me a little personally and I didn’t feel judged at all. Very smiley and happy woman I would 100% go back to her, unfortunately I’ve forgotten her name.

Efficient and satisfactory visit to surgery. Friendly staff.

I came to have a dressing checked on a shin injury. The nurse (Andrea) saw me on time and on̈ removal of the dressing advised that the wound was now healed. She gave me advice on future care and discharged me.

I didn’t know if my son had to come with me or not. As it didn’t specify. And I wanted to explain to the doctor what we think about him without him. So I took him out of school for nothing really. And had to ask favours so my other kids were picked up. And when I went to the appointment to be honest could have been done over a telephone or email. He just said I need some reports. Which he doesn’t even has to give me. And mentioned that normally ADHD is overdiagnosed. That’s all. So I suposse I need to make another appointment now to give the reports from school, tutor and us. I assume so. I’ll go without him though.

GP listened and asked necessary questions.

Thorough and not rushed

Neither the doctor or myself knew why I was attending the surgery for an appointment that was requested by someone

No problems, same day appointment, diagnoses very clear, action as expected

On time. Efficient. Lovely nurse

doctor didn’t care had to beg for painkillers

Appointment was on time, dr was very thorough and professional, gave me lots of information regarding my query

Got seen on time

I am very fussy about what doctor I see and between Dr Martindale and Dr Sim I’m happy

Dr listened. Advised. Reassured.

Felt my stomach through my jeans, googled to see if I can have flu &covid with cancer asked if I could have them because of my heart condition

Such a warm and friendly doctor

Didn’t have to wait too long after appointment time to see the doctor and she was very nice and understanding

Very good GP consultation and on time but reception messed up on next appointment booking – now resolved

Listened to and reassured. Sending me for further tests

The doctor was very kind and lovely.

I saw Dr Pratt who is always so understanding supportive and helpfull. He’s a wonderfull GP.

Smooth visit

Tech issue of a message saying to come to surgery when was a phone appointment which then got cancelled and had to call up

The locus Dr was patient and understanding of my two issues

Quick and friendly service, no complaints

Just exceptipnly gd

Very easy to make an appointment and got to see both the doctor and the physio with 15 mins of each other. Doctor was very welcoming and easy to talk to

I did an econsult and was sent a link to book an appointment The doctor was excellent and put my mind at rest

The appointment ‘service’ itself was fine, but in this case a phonecall would have been more useful than a visit and less time-consuming. The results of the X ray were simple to convey as they showed minimal damage. They did not explain the pain in other areas of my foot and the doctor did not ask to examine it so I was unsure why I had been asked to make an appointment.
The doctor referred me on to another service. The conversation could have taken place on the phone.

Good service

Efficient ,polite, knowligable,
Service.

Seen on time, very pleasant consultation

Friendly doctor assessed and decided on further tests

Very good care as always

Quick service and got the travel advice and jabs I required

August

Very helpful with my ibs

The doctor was very understanding about my personal problem she was very good

The appointment was made following 2 missed calls from the surgery and a follow up conversation with the receptionist who advised it was likely to do with osteoporosis. I thought it was in response to my letter sent re arthritis and a recent heavy fall resulting in a broken wrist. At the appointment Dr Sims was also confused as she had not seen my letter.

The Dr I saw was polite but could have provided more information and explanations as to why he was recommending different tests, and practical instructions. I had to ask many questions to find out what to do. He was not particularly communicative.

Very brief consult for results of tests

Dr Khamkar listened carefully as I presented, made an efficient examination and told me clearly what happens next.

knowledgeable kind and helpful locum

The GP on my last 2 appointments was ‘too busy’ to examine me and properly diagnose my condition.

I had a locum GP who had taken time to read through my notes, she seemed knowledgeable about an array of menopause symptoms and treatments. We discussed risks vs benefits, and I felt listened to.

Dr was very thorough and explained clearly how to take new medication.

You are the best

I felt listened to and the doctor explained everything very clearly without rushing me.

Saw promptly, bang on time.

Because I managed to see a dr on the same day as my pain

Doctor Munir is very informative

Was so pleased to get an appt on the day and was very grateful for the time the doctor gave me in listening and talking in such a kind way. Was glad to have a script sent to the chemist and the further check-up next week. Thank you .

Doctor very helpful, but was a Locum.
Nearly all of my appointments now seem to be with a Locum who is not familiar with my medical history.

Given a wait in appointment for possible serious complaint, worked out well got result waiting for referral NET Dept to contact me .

I have always been very lucky with my surgery and doctors,

My health concern was delt with proffessionally.

So helpful

GP was attentive and supportive

Dr was very helpful

Dr gave me a thorough check

So helpful

Came back to me with test results quickly with a full explanation

Very helpful listened and very patient
helped with my problem

Very quick wait and the nurse was lovely

Doctor Munir was very helpful, kind and patient. Reception staff were friendly and engaging.

Doctor, I saw was understanding wants to find the root of the problem

Met my needs

My Dr phoned me as booked and couldn’t have been nicer. Sorted out any queries.

Treatment was fine, the 40. Min wait.. slightly annoying. If we had been informed of a delay upon arrival may have been better overall experience.

Good response

Pleasant locom

it wasn’t amazing felt a bit rushed and like awkward but he did listen and do what i wanted

Prompt & friendly

Got a telephone appointment which was unexpected as had been informed by NHS App it was to be a face to face!?!?! So not quite sure what’s happening there. Dr Esther was most pleasant and gave a needed Prescription

No queue. Only person in the waiting room, still for 5 mins

Nurse gave good advice for care of my condition and applied her recommended dressing and set-up a prescription for me continue with this dressing.

Because it was very good, thorough and a very kind and understanding doctor

Because I received friendly and efficient service

Because it is true

Because the doctor listened to me

Amazing Service

people are amazing

Seen on time. Was seen by Paul the paramedic who was extremely helpful and had a lovely, friendly manner.

I was listened to and examined

Ben took time to listen, to investigate thoroughly and to explain the diagnosis and possible treatments fully

Punctual and professional

Very pleasant, super helpful and thorough

Very good attention and empathy

Doctor very helpful & has good knowledge

Very helpful

Met my needs.

Everything went to time & nice people dealt with me

Dr listened to what I said and acted upon it

Doctor listened carefully to what I said about my problem and offered various ways of dealing with it.

Consultation with the Doctor was positive and helpful

I had appointments on the 1st 2nd and 5th August and as always I received good care and attention

Diabetic nurse was very helpful

The appointment was cancelled in the morning

Amazing locum doctor who really listened. Also very helpful receptionist who sorted out a glitch with my prescription and contacted me back to let me know. Would have been very good except my appointment was cancelled by the surgery and I had to wait several days for another.

The doctor that I saw asked me to go for blood tests for fertility, so I booked an appointment at Hertford County Hospital and when I got there they had no record of any blood tests for me. When I contacted Castlegate the receptionist also did not see any blood tests on my notes. I had to go home and wait for the doctor to call me, and when she did she told me that I should go to the walk in and that I could have the tests done at any time (even though I said to her I thought I had to go at specific points during my menstrual cycle). I went to the walk in, had to wait an hour and then when I went back to see a different doctor he told me that my results are all void and that I need to go and have them done again because I tested at the wrong time of my cycle. A lot of time wasted because I was given the wrong information.

Dr Khamkar listened fully and gave full attention to the reason I had attended cyber surgery. I felt heard.

The receptionist and doctor couldn’t have been more helpful.. I was very impressed

I was given a quick appt. The Doctor said my chest was clear but I realised afterwards that it was my sinuses that were distressed which wad I why I was producing rubbish. I have blinding headaches , balance issues and feel aeful

The doctor was thorough

Good service

Because it was a needless face to face, so a wasted appointment. Could have been dealt with over the phone, I was getting results from an ultrasound but the doctor didn’t realise until I sat down as he didn’t review the appointment before I went into the room.

Appt was on time. Proper meaningful consultation with the Dr

I was seen on time and was able to discuss my concerns with the Doctor.

Ben was as always very helpful

Able to get an appointment within 24/36
Hours

Professional friendly approach and a good listener

The GP was amazing. I wish I could see her every time I need help. The wait time not so great.

I fill you are always there to help always very kind with me

Dr
Was Helpful

Lovely Dr easy to talk to

True

On time and agreed a treatment plan.

Long wait time

I was able to see a GP within a short time frame and the consultation was very helpful.

No problems and made to feel at ease as always

Econsult was screened very quickly, a choice of appointments were available to book online – very efficient and appointments offered were within the next few days. GP was extremely thorough and helpful.

Happy with both Doctors I have seen on my two visits to the practice just recently and nurses plus think the telephone service a huge improvement !

The Dr who I saw is lovely, professional, kind and invested in helping her patients. However, the booking system is unacceptable. Phone booking should remain.

It was a good appointment and Dr Munir was pleased to help me with my situation.

I was offered a same day appointment and the Doctor was excellent

Excellent service and caring staff

Quick, helpful.

It was a pleasure not being rushed in and out and being able to discuss my problems

Appointment was on time. GP listened to me, agreed medication to try for pain relief. Explained the medication. GP suggested statins following recent blood results. I declined for the present time so she sent me a link on potentially managing with diet which I requested.

Understanding, helpful, took some action to help me feel better

I have had the problem for many months. The doctor was very methodic and gave me great confidence

Very Efficient

Dr was very informative and explained everything about my questions

The temporary doctor didn’t make me feel rushed, which is the main issue with all doctors appointments these days.

The temporary doctor didn’t make me feel rushed, which is the main issue with visiting the doctors these days.

I gave my answer because I was totally satisfied by what was suggested as having causing my problem which I think is true. Something that has never been investigated before.

No waiting, doctor very helpful

Doctor showed a personal interest in me and answered all my questions

Very informative.

Excellent Locum

Dr. Simms answered some of my other health questions not related to the appointment.

Very helpful and caring

Dr was very patient and really good with my daughter

Seen by doctor within two days , doctor very good and reassuring

Very quick response to online form, doctor very friendly and thorough

Clinician answered all my questions professionally

Helpful and good

Very short wait at the surgery and I didn’t feel rushed during the appointment.

Went into the appointment 30 minutes late with no apology from reception staff. However once I went in to see the Doctor my appointment was not rushed and I felt genuinely cared for.

Fast and on time appointment

Was easy to check in, which I did with receptionist as I had 2 appointments. Was very friendly. Didn’t have to wait long. Drs and nurses were very nice.

The doctor was very thorugh with my examination

Ben was very helpful

Very helpful

Excellent care from booking the appointment though to the appointment, kind and helpful doctor who was so understanding.

Dr Munir was an excellent listener and gave me specific recommendations based on my problems

I cancelled the appointment by leaving a message on the cancellation line of the surgery

The Dr was very helpful and understanding

Too long to wait for an appointment, but helpful and swift on the day.

Clinician was very helpful and thorough in his assessment of my issues

Dr. was excellent, took time to discuss my symptoms and carry out examinations. Followed up with a phone call. Dr. had an excellent “bedside manner’. The surgery were excellent in getting me an appointment. This appointment could potentially saved my life.

Wonderful GP

Doctor was nice

Very helpful

Ease to get an appointment, empathetic doctor

Very efficient

I saw Dr. Rachel Donaldson. She was very pleasant, kind and reassuring.

Overall service very good and Doctor had my full knowledge of my test results

Dr Pratt was very understanding about my problem done his best to resolve it

Had quite a long wait in the surgery but otherwise excellent

I was seen on the same day by a doctor who was very caring and helpful

The doctor went through everything I needed to know thorougly and answered any enquiries I had.

Doctor Pratt was very thorough both in questioning and examining me to fully understand my complaint, and in follow up blood tests, and prescribed a helpful medicine to alleviate the pain.

I dont want you to send me survay request , this service is gir my jealth

Very helpful and timely

Got a prompt appointment with GP i requested.

Got prompt appointment with GP i requested.

Managed to get appt. With doctor of choice. Better phoneline appt service as can request call back whilst in queue instead of hanging on phone.
Service has improved.

The nurse was exceptional. Talked me through every step and answered all my questions.

Appointment that suited non urgent consultation and prompt follow up beginning referral

Appointment on time. Paul who saw me was excellent, both in manner, and help.

Telephone consultancy, on time. Summarised my recent tests

Professional service. Knowledgeable practitioner.

Ben listened to what I had to say and gave me the treatment I needed

Received the right treatment and meds needed

Everything was covered and discussed so I understood

I could not attend surgery due to the heat and my illness so I rang in the morning and a phone call from the doctor was arranged.

Because you listened to me

Appointment on time but can’t make a valid verdict until the ailment has been resolved

Always got time to talk to me

I felt that the consultation was very rushed and I was not asked all necessary questions, nor was I given the opportunity to express all symptoms as I felt very pressured to be brief. I am now worried that the medication I have been prescribed could harm more than help if the assessment was wrong in any way. I of course trust a GPs opinion more than my own, but I did not feel very well listened to. Regardless, was a polite and professional consultation which was quickly dealt with.

Easy to get an appointment and the GP was excellent. Professional, knowledgeable, caring.

I tried an econsult but was then told to ring the surgery which I did. Rang st 8am and only had to hold on for ten mins before speaking to a receptionist. Then was offered an appointment the same morning. Brilliant service. Thank you.

Dr Pratt listened to my health concerns and explained his answers clearly. He was most approachable and helpful.

Very professional

Had a appointment for 10.t0 4
Eventually saw a doctor at 4.30.expect to wait a bit but that was bit long.

Good communication

Doctor Nagarajah was very helpful and reassuring. He answered all our questions

Not waiting

30 minutes waiting time

I cancelled the appointment!

Doctor was running late which made me anxious because car parking would expire

Was able to get an appointment with my preferred nurse promptly

I was listened to .

The service I received was prompt and efficient

I was scheduled for an AM phone call with a Dr. So I managed my work accordingly. I received a text confirming a 4.20pm walk in appointment at Hertford. I phoned ware which is my surgery, to query this. The Dr eventually phoned me at 6.05pm. I didn’t feel they were knowledgeable about my health this year and I was a left a little confused.

Doctor was very thorough and reassuring

The staff and doctors are all wonderful and work so hard to help their patient

Called in for the appointment on time. The lady doctor was very approachable ,understanding and thorough in trying to diagnose my problem .

Just good service

Listened and understood my reasoning for visiting the surgery. Was helpful in providing a resolution.

Saw GP within 1 week of enquiry. GP was very thorough and has taken matters forward for me.

The doctor was excellent, we discussed my potential problem , followed by an examination and a recommendation to arrange a blood test.

Doctor who I spoke to took their time to go through all my results and options, listening to my concerns

Good service

Dr Khamkar was very helpful in dealing with the health issues I was concerned about.

Everything was ok

Polite and helpful and professional

Dr Munir was as usual very good at listening to what I had to say then acting on it she is very good doctor

The locum doctor was very attentive.

Personal attentive interaction

Lovely dr who talked through my issues in detail and with interest and compassion

Both at Reception and with the Doctor I was met with friendly and professional people
I couldn’t ask for a better surgery

Good good

Dr gave us lots of time, really listened and had excellent advice, as well as advancing referrals

Doctor was friendly, listened and explained. Didn’t have to wait long. Receptionist friendly and polite.

I got seen promptly and got follow up treatment

My problem was discussed fully so I could understand. If is

My questions were dealt with in a very professional manner

Dr was really helpful, listened n gave clear suggestions/options…and was thoughtful/helpful about cost of medication

I was very pleased with service provided by doctor. Always happy with the friendly receptionists.

Did not have to wait lo long and the GP was great

Efficient & professional

Because the doctor was very professional and reassuring.

Only negative was the long wait!

Very helpful nurse

Son got help as in a lot of pain with leg and mental well being not great

Quick appointment system, quiet waiting room , receptionist helpful, lovely doctor

The doctor was very understanding and listened to me didn’t feel rushed with my spot

The second time throw appointment has been cancelled

I asked to see a doctor, saw a paramedic

Dr was very helpful

Everything was on time, and my GP was engaged, helpful and reassuring.

The Doctor was lovely, helpful and efficient.

I have always received very good service from the surgery

The receptionist and the doctor were superup in their approach.

It was ok

Doctor Satar was friendly and answered all my questions fully.

Dr Khatani was very understanding and listened to what was wrong. Gave good suggestions and advice as I have some complex health issues.

Prompt response to e consult and appointment given same day. Appointment was on time and concerns were dealt with quickly.

The doctor I saw was extremely unhelpful and had no idea and I went with two issues to be told we can only focus on one of them.

Receptionist and doctor were efficient but pleasant.

Dealt with the same day.

Did not have to wait lo long and the GP was great

He is the doctor that listen, and gives me answers

Quick, helpful, with good options on surgery appointments.

Great happy doctor

The receptionist did not tell me the appointment was at a different surgery to the one I booked the appointment at.

Prompt, friendly Gp who answered all my concerns.

I’ve been referred to a neurologist but o don’t feel l was listened to properly

The GP listened to my answers to her questions and gave me reasons to consider other options, but accepted my choices as being best for my circumstances.

I found Dr Quarterman (not sure if that is that is correct spelling?) quite condescending and when I said that I had two moles that I was worried about he was quick to jump in and say well the appointments only for one so I said I booked this appointment for moles, which I stated on my online form, that I was worried about. He did then look at both of them. I wouldn’t recommend to any of my family to go and see him

Doctors was great, getting an appointment was not a good experience

I managed to get a face to face appt for the following day after my econsult and my face to face appt had a satisfactory outcome.

Because of the excellent rapport between Doctor and patient.

Really fantastic doctor who was thorough, friendly and so helpful. The reception staff were also very helpful and so quick and efficient

On time and very clear

Waited 1 hour to be see

Appt was easy to book. Parameic very friendly, thorough & helpfull

Dealt with Quickly and referral done for 1 wks time

Good

Website is poor and does not offer accurate information or identification of complaint. Appointment with GPfelt rushed and disinterested

Confusing text message saying appointment at surgery but was a phone appointment.
Time was given but call was 1.5hr later than the time.
Caller number 16 when contacting to clarify.
Call options not relevant to my reason for calling.

Doctor was kind, helpful and reassuring

First appointment biut still had to wait 20 mins

I thought I was going to see a Doctor not a Paramedic

Very nice and helpful

Proactive in calling me back, Dr had kind profesional manner

Lovely GP. Made sure Hallie didn’t get upset while checking her ears, throat, etc.

Speed of appointment given and far easier than I expected

Doctor I met was pleasant and helpful. Just seemed unnecessary to come to the surgery when what I told her in person I could have written in an email or said on the phone. It was a waste of both her and my time – but I couldn’t get the prescription any other way. It was not that she examined me or anything that would justify the visit

I had to wait for some time beyond appointment time but that was fine as the appointment hab been arranged at short notice.

Competent but inconsistent

Staff very helpful

Efficient response to my enquiries.

55 mins late being called in

I felt the locum doctor I saw couldn’t give me an answer to the symptoms I was describing. Which was really disappointing coming from a doctor!

Good guidance to further treatment

Very helpful

Answered my question and referred me

Appointment was supposed to be by phone, but I got a message with a time at the surgery. I went to the surgery (which was fine), but even the Dr was expecting it to be by phone. Actual appointment was good, hence my rating.

Because I felt I left a few issues

Quality people and service

Dr Sattern was very helpful and understanding, and were able to get the preliminary tests done the next day.

The doctor answered my questions and gave me treatment to hopefully help the problem .

The GP took my health concern seriously, explained my test result and gave me a couple of options for follow up. Advice was clear and helpful.

I as listened to, treated with respect and my problems were addressed

Very nice Doctor who gave me time and reassured me.

The Doctor was very informative and has requested follow ups

no more than I would expect

Doctor was very thorough – ran about 30-40 mins behind though. I don’t mind this if you feel the service is good.

I feel incredibly lucky that my Doctors practice is so well run and the staff are very helpful.

An hour wait for my appointment. I ended up seeing two doctors who gave different advice. I took the advice of the second and more senior doctor

Professional and polite and understanding

Seen close to agreed appointment time. Concerns and questions dealt with efficiently.

You saw me very quickly

The doctor quickly diagnosed the problem and assured me it was not serious and suggested treatment

Appointment was cancelled due to doctors being ill!

It was as expected.

Always helpfull and easy to deal with

I received the information I required

Professional and polite and understanding

I was very pleased with the service.

Didn’t feel rushed when talking to the doctor. She listened and didn’t make me feel I was wasting her time.

Treated with respect in a professional manner

Dr. Provided answers

Just a face to face to talk about my BP. But just acknowledged the readings that I had sent and prescribed a higher dosage of blood pressure tablets

Phone return call worked well. Staff member dealt with my query efficiently. Paul the para medic was very thorough and pleasant.

Everything was fine

Locum doctor was very gentle with Hallie

Good service
V nice helpful doctor

It was on time and an excellent doctor.

The nurse I saw was fantastic. Knowledgeable, friendly and easy to talk to. I was also congratulated on still breastfeeding my toddler, so nice to speak to educated health professionals who share knowledge and not their personal opinions.

Lovely Dr made my husband very comfortable & @ ease, also she was very kind & caring

Explained result and next step clearly. Polite and friendly.

Good service

I got an appointment quickly and the doctor was very helpful

Felt very comfortable

Took a while to get through on the telephone but receptionist helpful. She did try and refer me back to the link from the surgery but when I said I didn’t have it she helped me and booked me an appointment.

GP was very understanding and considerate. Options to book a face to face appointment were very reasonable.

This will help other customers make the right choice.

Doctor was very understanding about my problem

I was over 30 minutes late into my appointment with no notice things would be delayed. The appointment ended up being 1 minute to confirm medication – I had taken an hour out of work for this, when it could’ve easily been done on the phone. To then be told the doctor I saw couldn’t sign off on the medication he had reviewed and confirmed, so I couldn’t get my prescription then and there. Poor.

My eConsult was dealt with very quickly, easy to make the appointment online and had a very good face to face appointment with the doctor.

Didn’t have long wait on phone and got a same day appointment xx

The Dr explained every thing to me and said to cur down on the dosage on my tablets and see how it will affect me.

Very promise and efficient

Doctor very informative

No queues personal attentive consultation

Every thing was done on a good level

Saw the GP and got the treatment I needed.

Everyone I encountered went above and beyond to help me, it was so appreciated!

The doctor listened to me and was engaging

Reception staff were very helpful in organising an appointment the same day. The doctor was very helpful and easy to talk-to.

Always treated very well and friendly

Very quick response to my econsult and an appointment made. Everyone was polite and informative.

Quick response

The doctor I saw was efficient, informed and knowledgeable. The reason I didn’t answer ‘very good’ was because of the length of time taken to obtain the appointment

Dr listen and answers question I don’t get nervou

I was very happy with the treatment received

I was diagnosed straight away, given all the correct medication.
And advised to contact the eye clinic. Again the correct advice and more importantly and could save my vision in .
I have further appointments at the eye hospital.

Good receptionist, nice Dr who dealt well with problems

Having called at the wrong surgery initially, your team were most hospitable and accommodating in view of my error.

On time. Very attentive doctor. X ray ordered and necessary letter sent.

The locum doctor specifically stated she was sending the prescription immediately to the chemist. She did not. After waiting 15 mins the surgery finally told me a doctor from the practice has to counter sign the prescription. But wouod be at rhe chemist Saturday. This did not happen either. So fhe medication cannot be obtained until Tuesday.

Because appointment was changed at short notice

The doctor was very helpful

Nice staff at reception. Doctor was assuring and gave full attention to needs.

GP listened and gave me time full attention and discussion. I never felt rushed. Also availability of appointments.

The doctor was very friendly

Very happy with the service

Appreciated the same day appointment, quick but thorough diagnosis and prescription. Wanted a short conversation about a separate issue but there wasn’t time.

I came sat in waiting room but was called back to reception and told doctor had let them down and not turned up. Went home to be phoned later by doctor who guessed I needed a x ray but would need a face to face to know…phoned reception no appointments the week after so have appointment week after that…angry not my fault doctor failed to come to work but nobody could fit me in for over a week and I’m in pain

As Dr.Hassain, the locum doc.was very helpf.

As this’s abt my app.on 14th … As there bn shortage of app-s avlable aft.I made them even with’ving to how long 4 Smoking Clinic with luvly Debbie, they kept getting cancelled, then , to my shock, I teceived text that I”m not Bing [email protected] smoking, when@last I was rlly getting somewh.with controlling my fags, due to this gr8 health care assistant, unlike with nurses in past, so I”m going to go in&insist to make app.with her, if I don’t hear of surg.by Tue., as keep cancelling my app-s with her’d alrdy forced me to buy from my little £ patches, then pause them due to cost, as even when I was encouraged by surg.to ask 4 patches in mntime till she can C me agn, I got thatcrefused even …! I am not going to diff.source when she’s bn able to help me most ever !… :O

As on 22nd I saw Dr Hussain who was fantastic+receptionist lady asvised me brillntly abt bestx to give in poo+wee samples, but when asked to go back to this locum doctor, I was given answer I cannot as he’s not here agn anywh., but I looked into the matt.&locum dox normally do return to surg-s, with ability to get app-s with them, so I’m confused …

As I asked reception to give me info abt each doctor’s speciality, as a necessity to me now, having lots of difficulties, even so I’m pos.person extremely&just more than ever, reception was kind but said no difference in dox abilities, which, I know by now, is nev.the case in any surg., anywh. …

After a cancelled appointment a week earlier We waited 30 mins for our new appointment

Very helpful understanding .

No reply

Friendly and helpful

Face to face with receptionist, explained situation and same day appointment later in day.

The doctor didn’t bother to diagnose any of my problems with my mental health and just referred me elsewhere which was a waste of my time, he didn’t seem too interested in exploring possible options and just wanted me out of his office

Very informative

Seen on time

The consultant was professional and accommodating. Referred me immediately for further investigation which is to me very important since I wad getting extremely worried about what is happening to me, the pain and the numbness in the hands. I have reported about numbness several times but it has appeared?as if it does not really matter.

The doctor listened to me and I felt my needs were met.

Helpful receptionist and locum gp very thorough.

Young doctor was very understanding and appreciated my dificult situation which other doctors often don’t

Mr Malhotra was friendly and very easy to talk with . He explained everything asking my preference for treatment – one tablet or a course . As a Newby to your practise I could have felt , wot shall I say , strange/odd but not so with both the Receptionist and Mr Malhotra I felt comfortable and friendly .

A very efficient and accurate diagnosis

Locus Dr Hassan was excellent. He explained scan results to me and gave good advice. I felt listened to and heard. He is following up with the consultant at St Marks before prescribing necessary medication to be advised as what is best for me. Thankyou so much Dr Hassan.

It was good as I seen same day. So pleased about speed of response

Appoint on time, GO listened and suggested solutions

Was expected who I was seeing very professional too

Seemed to be a good doctor to talk to

Econsult was answered extremely quickly

GP was kind, clear and very helpful.

The locum I saw was good.

Doc was very helpful

For patients like me who have multiple conditions time is short, not able to cover the ‘many’ points that need dealing with. My empathy is with doctors here as they do what they can with a flawed system ….

Dr was very helpful .

I was comfortable with the diagnosis

The doctor was very knowledgeable and able to provide me with some sense of comfort for the gastric condition that I have.

The lady on reception was very helpful as always and Dr. Khaira was extremely understanding, kind and informative which made the appointment exactly what I hoped it would be.

Most helpful as always

Prompt appointment

The Doctor listened and gave a reasonable diagnosis

Managed to get a same day call back from dr. But was later sent a text saying I had a physical appointment at the Hertford surgery (I’m in ware) thought this was odd and so had to call back and go through all the options again and be on hold for ages to check. Was told ‘it’s just a glitch in the system’. Good job I checked as I’d made plans to drive over there. Either way a waste of my time.

My questions were answered on the phone .on reflection I should have asked more

GP ordered appropriate tests

Dr was on time. Plus he listened and gave me his advice. He was very pleasant

Doctor was very thorough and took time to listen to me.

Appropriate care and treatment

Appropriate treatment

Pleasant trainee doctors, felt very comfortable and at ease

The doctor had a friendly manner which put me at ease and i was better able to explain my problem

I received the medication I needed

Dealing with a Doctor that does not know my case history

Dr Sattar was very pleasant and professional. Receptionist very welcoming.

Listened to my problem, examined me and do e follow up tests

Receptionist efficient. Doctor very pleasant and took the time to explain things.

Timely appt. A Dr who listened to how I want to deal with my body . A programme of action agreed

My fault althou.not intentional, that was l8 from my reg.doc’s app.a bit, which, sadly, didn’t give me opportunity to C doc … But I waited there as long as it took 4 receptionist lady to realise , upsettingly, I can’t B Cn, even so she thought I’d B , obvioysly that’s fine …! Just don’t get why I received this link tgen, when I didn’t’ve the app. Interesting !… Any1 care to explain …? 😉 Can U phone me about it ?… On 07720 924816 .

Dr Pratt explained every thing in detail to help me understand my problems

My doctor was very professional, caring, patient and gentle.

Doctor Sims listened to me and gave answers I was looking for

Didnt wait king for appointment in surgery and doctor listened to problem

Managed to book appointment via receptionist within a couple of days. Paramedic was very friendly

I was a temporary patient and I got on to your list and was seen and helped all the same day, the doctor and nurse I saw couldn’t have been kinder, really brilliant service. Thankyou!!

Dr Pratt was Very helpful and efficient

Dr listened well and I got done what was needed

Positives were I got an appointment very quickly, and got the outcome I desired

I was able to see a doctor and get the tests that I wanted

Things well explained into details to me

15 mins late for a 9:30 am appointment.

Very attentative doctors.

Doctor was excellent BUT there was a 45 minute delay from appointment time.

Was kept waiting over half an hour. Very limited advice re weight loss

The doctor reassured me everything was as it should be.

Very good locum

Unhelpful – disinterested

Same day appointment – v efficient and personable consultation / v helpful Receptionist.

My experience was very good. Dr Nagarajah is very good.

Speedy service and knowledgeable nurse

Great service

My appointment was on time. Gp was very helpful

It was easy to book an appointment when visiting the surgery in person although had to wait approx 10 days.

I was seen on time and happy with information and help given.

GP listened, agreed appropriate pain medication

Dr Khamkar was friendly and reassuring about my concerns. He did not make me feel that I was wasting his time.

July

Support for a same day appointment

Not kept waiting ! And a swift result after appointment

Overall the experience was good and I didn’t have to wait long

Very kind sero

Good

The doctor listened & prescribed effective medication

Very speedy response to my phonecall and getting an appointment. Particular thank you to Karen for all her help and advice.
Dr Sims excellent as always.

Able to speak about my concerns without feeling rushed.

Reception staff were friendly and efficient on telephone contact.
Doctor was very welcoming and attentive. Consultation did not feel rushed

Friendly staff and appointment on time

Happy with telephone appointment & the doctor

Appointment offered quickly. Doctor very pleasant and understanding. Made me feel at ease.

I was listened to and the answers where explained

All the doctors and staff give first class sevice. I am well looked after

Very helpful and friendly

Seen quickly and happy with outcome

It was a phone call but saved a trip to the surgery

Appointment was on time

Lovely staff , punctual appointment.

Nurse and receptionist very helpful and friendly

Did not go to ware appointment

My appt was on time & Ben the paramedic is always so helpful.

I was given the wrong prescription and had to return to get the correct tablets

I dont think the Doppler was working well as s I got no result from it ..

The doctor explained everything and didn’t rush me

Doctor took time to explain and I didn’t feel rushed.

In spite of a delay the service I received was thorough and professional covering all of my concerns completely

Still in pain

Was asked to come for a health check. Which I thought would be with a nurse for 15min appointment. Was seen by a doctor instead who did not seem to know why I was there .I felt that I should not take up to much of her time .

Very friendly

I was given an appointment the same day and was in agony

Complete muddle.
Received t/c from surgery on 26th June to offer me a docs telephone consultation as I have fractured my shoulder. This was great and told a doc would phone me on morning of 3rd July.
I then received a text message on 2nd July informing me that I had an appt at 10:20 am on 3rd July at the Ware surgery where I am registered. I phoned the surgery to check if this was correct, ( no problem if appt was at the surgery). I was told that my appt was a t/c. When I queried why the appt at the surgery given I was informed that it was “ a blip “ on the system that gave the reminders to patients as surgery appts rather than t/cs.
I have never had a telephone consultation from a GP before so as given the time of 10:20 I waited for the call. At 12:15 I decided to phone the surgery to find out if I was going to receive a call. At the same time a doc called me. I was told by the surgery that no time is given for doctors calling patients.
This was all a muddle.
When I spoke to the doctor, the consultation was great. She was lovely in her manner and listened to me. I was given the time I needed on the call. Thankyou doctor.

Very polite and helpful

Because I was satisfied

Very helpful doctor

Dr was very caring.

Easier than visiting the surgery

Informative, helpful, sympathetic

Excellent consultation with GP

Very helpful

Excellent doctor, seen really quick, he listened and diagnose what to do next, Took his time and explain everything so that I understood left very happy

Very prompt and good consultation

The consultation with the Locum was excellent in the way she was caring and proactive but initial request for repeat prescription was unanswered without explanation or advice.

Ben was very friendly and informative

I received an appointment within a few days, my appointment was on time, the GP was friendly and engaged

Am not a fan of phone consultations –

I got my appointment in a reasonable time frame and was seen on time at the surgery

The doctor was very honest and supportive

Dr. Pratt explained the reason why I was taking each prescription following my recent angiogram.

I felt comfortable and listened to, with out any rush..

Received a message two hours before long agreed appointment changing the time. When I phoned surgery to say I would struggle to get there at the “new” time was bluntly and patronisingly told, to try or cancel. Upon arrival at the surgery it transpired the reception knew nothing of the change of appointment time.

Nothing negative to say

Excellent service and knowledge

Acknowledged and staff were all friendly.

I got an appointment when needed, it was on time, the doctor was thorough and gave me good advice and sent a prescription to Boots Pharmacy. All my dealings with this practice have been excellent, the receptionists are patient and helpful.

The Dr was clear and helpful going through my results with me and giving me options on the phone

I felt the dr really listened to me, appointment time was convenient and it was nice to be able to see a gp in my own surgery

All my questions were answered

The surgery is always prompt and friendly.

Did not have to wait at all once my appointment time came. The GP is amazing

Fast service, they are very helpful. The doctor is extremely helpful and kind. Thank you very much

The GP was so helpful, helpful and reassuring.

The GP answered all my questions and i was satisfied and reasured.

I left my appointment worried with what could be wrong with my baby as I felt things were said and not clarified. So I was not happy after leaving my appointment.

Not kept waiting great consultation

Very helpful

Very pleasant and confident

That’s what I felt

I was called to make the appointment. I was seen on time and my GP was attentive and proactive

The doctor was very friendly and helpful and answered my questions

Professional yet friendly

Receptionist was lovely. GP was amazing and kind

The doctor listened to me and was helpful

Reception fitted me in and understood my needs, Dr really listened

Brilliant care.

We know time is limited and have felt rushed with other appointments, but this doctor did not make us feel that way. She was still able to complete the questioning and examination with care and understanding, as well as explain the next steps within the time allowed.

This was really just a confirmation of a referral by the Clinician who vacuumed my ears

Good doctor

From the reception to the doctor they took care of me

Appointment requested and given one three days later

Would have put very good but I got appointments adjourned twice at Castlegate

All went smoothly

The doctor was very interested in my concern. And made a plan of care for me over the telephone.

Seen quickly and problem acted upon quickly as well

So fa so go on the quickness of the appointments

Dr was very polite and explained well the situation

Light was broken. Bed didn’t higher properly and the nurse couldn’t get the form up to complete

From the admin to the doctor it was a pleasant and easy approach. The doctor was super! Explained all my questions and reassurance was given to.

Very good treatment

a pleasant environment

So far I’ve no complaints,…except when it comes to filling in the econsult, I pretty quick on a keyboard, but it still took me 40 minutes to fill in!

Very prompt appointment and Doctor was great

Dr Pratt. Listened to what I said. He took all blood pressure, oxygen levels, listened to chest and heart He was very thorough, plus he has followed through with everything. I was well looked after

My NHS Password wasn’t excepted and told to register again.

My app didn’t except my appointment had been cancelled

Gp was so warm and lovely with my 3 year old! Made him feel totally at ease throughout the experience.

Have an excellent rapport with Dr Sims, continuty of care is an essential part of Health Care especially in elderly patients.

Very nice, quick service

I was initially told it was a telephone appointment, but received a text implying it was an appointment at the surgery. I had to phone and check. Also not had anything through to confirm if my prescription has been issued ?

Seen on time and time allocated to discuss issues was adequate

I felt listened to

Clear, concise, reassuring and I obtained knowledge and resources for the topic I went about.

Prompt appointment and very understanding doctor, she took my worries seriously and provided very thorough examination

It was so refreshing and unusual to see a lovely GP at the surgery, who actually made me relax and listened and took the time to discuss my problem , without feeling rather dismissed or time wasting. It is a shame she is not a regular doctor at the practice.

I asked the receptionist to remind me when I could have my annual blood test. She responded that I had my blood tests in February and that I do not qualify for another. I explained that the tests I had in February were selective to investigate a back pain. I now requested a telephone call with a doctor to resolve the situation. Does all this justify the time of a doctor and my time to discuss further a request for a blood test which in the EU costs 30 euro!

The nurse was very professional

Friendly and professional in NHS

I was seen on time all my questions were answered.

Quick response to my need to see a GP, listened to my needs, informative meeting and clear actions for me to take.

Friendly and helpful

My questions were answered

Doctor not running too late.

Not to long waiting for appt. and felt it was good advice for my condition very helpful.

Helpful doctor

The Dr really listened to my concerns and made sensible suggestion as an alternative my current prescription.

My questions were answered

Appointment on time & caring consultation

Very quick reply to e consult with ability to book appointment online. Gp visit was efficient and was referred for X-ray same day

Wonderful reception staff, fantastic locus GPn

The doctor was very clear!

The practice nurse was brilliant, she gave me time and communicated with others to get the right outcome. She then left me a voicemail to confirm actions and follow up

Great

Felt rushed – not listened to

The doctor in Castlegate was helpful and kind.

Except for review phone appointment, where I got got conflicting messages from the surgery, everything was straight forward

Appointment was given very quickly to a doctor that knows my issues and very pleasant

Feeling relax, dr. listened to my health concern,

My appointment was given very quickly and Dr Katani knows the issues I have and responders them.

Dr Munir was absolutely excellent and getting an appointment via eConsult was very quick

The GP phoned at the time specified and dealt quickly and efficiently with the issue.

I was offered a same day appoinwith a Doctor, who dealt with me efficiently and listened to me

The Doctor was very pleasant and clearly explained what she was doing and next steps.

Quick response to my appointment request and very efficiently handled. Staff and doctors are lovely. Feels like we have been looked after with care.

Well explained.

The doctor was very helpful

Had an appointment at 11.30 was seen at 12.15

Very friendly and informative

I was very pleased to see a Dr and went for an Xray, all done very quickly. Thank you

Smooth process.

Got seen on time and clear advice.

The people at the reception are absolutely amazing always helpful. My own GP couldn’t be better I’m so glad she’s my doctor

I I was seen straight away , and my doctor was amazing , very reassuring and kind and made me a whole lot better and less worried . I only had to sit in waiting room for five minutes . First class , very impressed

I cancelled the appointment due to having problems with my joints

Because I didn’t have a visit to the surgery.

My visit to Ben the paramedic is an excellent service thank you

Doctor was very nice

Got same day appointment which was good

The doctor phoned when expected and gave very clear explanations of the test results and the further procedures I will be referred for.

Excellent service thanks

Yes the doctor was very understanding about my personal problem and hopefully resolves the problem

Found the receptionist very polite and doctor was excellent

Despite a 20 minute delay for my appointment that was no problem for me. The Doctor was very good. Listened to what I was saying and explained fully my blood test results and their implications. She also clearly discussed my options and was excellent carrying out my procedure in a precise reassuring way. I was very pleased with this appointment and the Doctor.

Very informative.

Consistently impressed with everything about nee river health

Doctors rang on time, very nice lady, took her time, answered my questions and gave good advice.

Excellent GP

Seen quickly

The doctor I met with was kind and thorough. I do think the econsult process has to be improved as the first time I did it it said I required urgent treatment so I did it again and downplayed my symptoms in order to get an in person GP appointment (I knew I didn’t require an A&E visit!). A scan I had back in January should have been repeated 4 months later but no one picked this up and it was only when I mentioned the scan to the doctor that she viewed the notes and has now put in a request for a repeat scan and blood tests. So generally communication and follow up with patients needs improvement.

Because the doctor was very kind and did her job well.

My Appointment was very good and the doctor was very understanding and took her time to help me.

The doctor didn’t have time to discuss my condition

Very efficient and friendly

Dr Munir is so caring and attentive and you feel she has all the time in the world for you. I’m so grateful. Also we arrived a bit late having been unavoidably delayed but she was still very happy to see us.

Doctor was very professional and listened to me

Friendly efficient knowledgable and was able to make sense of my vague description of my painful left leg.

Did not wait long doctor very helpful

Dr Khatani was very thorough in her examination and my wife and I were very pleased

It wasn’t anything speical

It was on time

Consultation was fine just wish it was easier to appointments

Doctor very understanding and took time to listen to me

Very good consultation- but 15 minutes late starting.

I’ve already completed this review

Dr Munir was very friendly and helpful.

Very helpful

Professional, calming and reassuring

Doctor extremely helpful in trying find issues with illness

I was seen in a polite mannor

Excellent doctor who listens.

The Receptionist was helpful when I arranged the appointment. The paramedic saw me more or less on time on the day and was very thorough.

I had to go up stairs for my appointment.i don’t like using stairs so next time I will ask for a downstairs appointment

Caring service

I was listened to and found the Dr very helpfulnothing

Staff very helpful, when finding out my blood test results, was delayed, they found out why and contacted me, very quickly

I don’t have any idea what you are talking about

Seen on time by friendly nurse.

I feel the GP I saw has been very thorough and understanding of my struggles and worries

Dr munir gave me time answered my questions is a good listener and reactive dr

Lovely friendly doctor that I saw in the morning and a lovely friendly midwife

The Doctor was very understanding and thorough

Felt like I was rushed and didn’t listen to me

My doctor was great with my daughter.

Always a pleasure to see the doctor

The doctor was very thorough and pleasant

Efficient, clear, on time

On time , friendly efficient. Friendly reception

I think in the current condition everyone works very hard.

Easy to book appt, and seen promptly. Andrea was encouraging and supportive.

All good

Doctor was really great and understanding.

Paul explained that the claim form for cancellation of holiday needs to be completed by gp so to hand over at reception. Jane at reception was very helpful. Thank you. Jane

Because that’s what it was

Very polite staff

Because there was understanding and my needs were met

Very friendly, thorough & informative GP explained & answered all my questions, thank you

Very quick appt made following initial call to Doctor. Also no wait when arrived for appt.

I was seen the next day

Helpful, knowledgeable GP

The doctor was not interested in my feeling or listening to my view

Practice nurse squeezed me into her appointments.

I came back from my appointment sobbing, I felt stupid and that my problem was completely dismissed. Was sent leaflets on how to help myself when I could have found them online and they are no help. No real help or advice. Spoke about body imagine and was told to basically just ‘stop worrying’. I spoke about how skin picking is out of control and it’s affecting my life and was told there’s nothing they can do, I was told to just moisturise. Which is no help as I mentally cannot stop picking, I was not taken seriously. Was told no one looks at my feet so it’s not really a problem.

Doctor polite helpful analysedlikely causes arranged blood test to check

Doctor was extremely nice however the advice was to see a Dentist. As I’d explained all the symptoms on the e-consult form couldn’t this have been suggested at this stage rather than having to come in and see a doctor to be told within 30 seconds to see a dentist.

Helpful at front desk and doctor explained my results

Dr was fine and answered my query. No problems.

Blood test result sent as text after GP appt so had to ring surgery

The doctor that I spoke to was so helpful

Explains things well.

Pleasant informative appointment by doctor

Helpful and pleasant

I was dealt with very efficaciously by a doctor in the practice who was not only professional, but caring, friendly and polite. She made me feel confident.
The office staff/reception were also similarity helpful and pleasant.

My reminder text said I had an in person appointment at the surgery I don’t go to. The Clinician did not call in morning slot, I had to ring and remind them of it. The appointment was booked because I was told I need it. When I spoke the clinician they asked me what the appointment was for.

Was not booked in sat for 3/4 hour

Quick appointment and excellent consultation experience

Check in system worked. Appt on time. GP pleasant, helpful and efficient.

Nice Dr. Got app few days after e consult

I was in a lot of discomfort and Dr Sims was very thorough and reassuring. Prompt treatment was offered and I was very pleased to get a speedy appointment

It was nice and friendly

Saw a locum, although very pleasant, didn’t really help as didn’t know much about what u came for.

The doctor listened to everything I was saying and I felt heard

Very attentive doctor , listened to my problems, involved me in problem solving, set up actions to tackle my problems

Appt was on time and she answered all my questions

Doctot was very understanding.

TThe Dodtor was very helpful and listened to my problem and gave me some medication which has helped my problem.

Got appt quickly and good consultation with GP who took the time to listen and advise. Thank you for all your hard work.

Receptionist friendly and helpful, quick appointment. Happy with outcome/help and advice at my appointment.

Very friendly and thorough

The doctor was very clear and helpful and thorough

The downstairs room was waiting for me this time

Because you asked me

The Doctor was very understanding the situation.

Everything was explained well and was very thorough

Check in easy, seen on time

Time limit for each appt

The Dr. Was very helpful

The reason for the response is my visit was prompt and the doctor seen was very thorough and actually listened and heard my problem and showed empathy . She explained my symptoms to me and cared about my well being and my overall health. She did not made me feel rushed and guilty to be taking up her time. I had this experience before with 2 previous doctors.

I was given advice and a prescription so hopefully will help my eyes.

My appointment was on time. Very happy with my GP.

Doctor s response to an unexpected problem

The service was very good

Dr Williams is a lovely Gp and I always wait to get appointments with her unless it’s a emergency although the surgery seems to push to urgent care at QE2. DR Williams remains the only Gp I fully trust.

Easy to get appt and doctor thorough

Dr listened to my concerns gave options and follow up plan if required

Quick appointment following eConsult and Dr dealt with everything very confidently t9 reassure me.

Prompt response to eConsult form and face to face appointment the same day

Dr Nagaraja is very helpful and has time for you

Because I got to see the doctor I wanted to see.

Good service always received

Very helpful

Easy to make the appointment which was on time. It was a partially good experience as I had misread my test results which were actually far better than I thought.

I felt that I was listened to and that appropriate action was taken to investigate my problem.

Interested

Dr Azar took the time to listen to my symptoms and prescribed antibiotics that worked well.
Thank You.

Both reception staff and Doctor were so professional kind and helpful. I couldn’t have got a better outcome and I’m so very grateful!!

Friendly & efficient.

Make an appointment in advance

People that answer the phones are all ways very helpful , it’s a shame they can’t actually pre book appointments.

Problem solved, explanation of the condition very clear

Because it was very good

A very organised, friendly Doctors

The doctor was attentive and helped me by listening to the issues and advising on medication

Doctor was very thorough, listened to all my concerns and gave me a clear plan. Receptionist was lovely, explained everything and took her time despite there being a queue

He was very polite and approachable and listened to what I had to say

The gp was kind and thorough

Every thing went smoothly

Time allocated was short

Because the doctor was attentive and gave her assessment.

Dr Nagaraja he always gets down to the thing in hand , and he’s knowledge is remarkable, fantastic doctor.

I was seen promptly. The doctor understood my issues and explained clearly what the course of action would be. I was very impressed by the doctor’s approach

I was dealt with efficiently

My Dr was caring and compasionate.

Friendly, answered my queries positively and clearly

Very good

I didn’t get any answers as to what’s wrong with my c section incision

Receptionist said being 10 minutes late was not a problem , then received a text saying my appointment was cancelled . Then phoned up to re book and haven’t even received a confirmation text to confirm.

The nurse was very friendly and helpful.

The doctor i saw made my feel so relaxed while I was worrying about my health. She made me feel like I was in safe hands and she treated me with kindness, compassion and holistically.

Waiting

I was not told when I booked the appointment at Hertford that appointment was at Ware. I only knew when I saw the text. This is why people miss their appointments

Both doctor and receptionist were extremely good and helpful. Doctor Munir was very excited about my news and made sure I was well enough for an upcoming operation, and receptionist gave me a lot of advice and made an appointment for the practice nurse very competently and was very friendly as was the doctor

I was reassured by the doctor regarding my symptoms and know what to do moving forward.

Dr Azer was welcoming, informed and thorough. She gave clear reasons for the further treatment she proposed and I left feeling that I had been taken seriously and that I had a way forward.

Receptionist and paramedic were friendly and approachable

Requested same day call and doctor called during the morning, no problem. Had a nice talk about the problem and doctor gave very good advice.

Got appointment the following day, doctor was very helpful

Staff friendly and helpful . Doctor courteous and listened to me . She explained clearly what she thought was wrong .

Dr Munir was incredibly caring and supportive. She really listened to me and I felt as though she genuinely cared about my wellbeing. She is a fantastic GP.

Lovely People
Very Efficient

Well I didn’t get any answers waste of time really. Was rushed

Only had to wait two day for an appointment and I was allocated my favourite doctor

That’s my analysis of the day

Wonderful doctor that listened to me and was so helpful

Polite and informative

Polite and knowledgeable

Prompt action was taken to investigate my issues thoroughly.

Both nurse and doctor listened. Friendly but efficient service in all departments.

Because no one rung me after sending text and me calling in as the appointment was for my mum. Someone did however tell Ashwood Care home about mum’s blood test results.They in turn told me but I already knew as mum and I were told in 2021 and this should have been on her notes

Prompt courteous service….from surgery besr of all a very comoetent GP

Caring and professional throughout

GP was very good listened to what I was saying.

Had to wait 45 mins to be seen. Still suffering with swollen eye so not sure how that will go.

I was called to say doctor wanted to speak to me when I went in doctor knew nothing about it

They were helpful

Easy to book appointment

The doctor’s help was very good.

Professional and nice doctor

The GP was very good. Explained everything well. Offered me solutions & actions that could be taken. Came across as an intelligent caring person.

I was seen by the doctor on time. The doctor was very helpful and proactive.

The Dr I saw was supportive.

I don’t think saying “I don’t look like a person with PCOS” is a medical advice and reassurance I was looking after. I would prefer more evidence based evaluation. There are many women who have been diagnosed with this problem and they don’t all have a visible beard and are significantly overweight to have this condition. Also sending me a link to Google results with possible explanation for my problem is not very helpful at all, this is something we all do before we even contact NHS practice and that’s not something i seek from doctor, especially when they don’t provide explanation that is relevant to my situation. Finally, advice “to have a bath and relax” is also extremely patronising and has nothing to do with medicine. If doctor assumed the stress is the reason for my issues, she should issue a cortisol test not bath.

Using e-consult I was given a face to face appointment on the same day. Not with a doctor though.

Told to look on google for my options regarding meds

Punctual & all my questions answered. Also booked appt for follow up.

Dr was thorough and informative

Whenever I have cause to contact the surgery the people that answer our calls are just superb. Considering how very busy they must be, they never make you feel rushed and always have time to help you in whatever way they can. And I thank them all.

Emma is a lovely nurse. She quickly assessed the leg wounds in question and dressed them and arranged a follow up appointment. Great shame the Hertford surgery have lost Sally Anne.

Helpful

I have always been well treated and looked after.

Felt listened to.

Doctor was very understanding and hopefully she has diagnosed my problem successfully.

Excellent appointment

Very nice lady who booked my appt and very kind doctor

Dr Pratt listened to me and dealt with everything I asked about.

Staff was very good, the overall experience want as good as the staff only because the surgery does not have facilities for a pram, I have pain in my wrist and I had to carry my baby upstairs.

The Senior nurse was excellent in her care, as she always is. Sadly the visit had been marred by complications with the Hertford pharmacy.

Pleasant and helpful

Dr Sims was great but the surgery really needs updating & the 45min wait felt too long.

I called after option to e consult ended and was given a same day appointment for my 12 year old son. Tonsillitis confirmed and antibiotics prescribed.

Seen promptly

Just pleased with service

The doctor was excellent, but you have to wait so long for an appointment that condition has usually worsened by the time you get seen

Conversation with the doctor was very good and informative.

The doctor was very attentive, speaking to my son in a calming manner that was easy for him to understand and made him feel safe.

This appt was at church st practice

Came at 10:30 for 10:40 appointment. Got called over at 11:25. Doctor was really friendly and helpful

Lady Dr was very professional

I still have no answers.

Seen on time and given medication which is workkng

Good

Was seen promptly following eConsult request and wound checked and re-dressed

Quick appointment. Was not busy

I live. 10 minute walk from my usual church st
Surgery, when asked if I’d mind going to Hertford for a 4 o’clock appointment I said alright.
It took an around trip with a 45 minute wait to see the doctor which only took 5-6 mins no moans about the doctors she was good, of over 1 1/2 hours.
The surgery was running 45 mins late.

The GP was so understanding. She listened to what I said and answered all my questions. I really felt satisfied with my visit.

It was a very delayed appointment that we weren’t informed on and had to wait when it was very warm

GP listened and explained rationale. Made referral that made sense

I wasn’t aware I had an appointment until I had an alert via the nhs app. Try to ring surgery to ask but could not get through. So cancelled it. I’m not sure if this was an appointment made on my behalf for some reason or an error that was meant for someone else.

Easy to book and Ben is really good

Seen quickly. Good advice

June

The doctor I saw is really lovely, she is always there to listen to my concerns and very understanding

Director is very experienced and friendly , also had concern about patients

Discussed the issues that were relevant

Easy to get appointment. Doctor very pleasant and thorough but radiographer at Hertford County refused to do chest x-ray for suspected fractured ribs. Understand why but would have been nice to find out what damage there was.

The doctor who phoned me took time to make sure I understood everything & explain which my next test would involve & how long it was likely to be before I’d be seen

The nurse is always helpful and caring

As expected

Dr m very kind and thorough with diagnosis

The doctor was so lovely, caring and thorough

A speedy appointment and a thorough doctor who didn’t rush me.

We were seen on time staff very helpful and doctor wonderful

Because the doctor was very good

Dr Khatani is very empathic, listens, doesn’t rush me. Yet always professional and responsible

Because you have always got time tio listion to what we have to say and very nice to me I have no problems with you when on the phone

I was given an appointment at another surgery that I could not attend as too far. Then referred back and offered another appointment later that day at my own surgery.

Very informative

I got the support and good level of care I needed

The GP was receptive and together we found a way forward in addressing a number of health issues..

The doctor was lovely

Helpfulness of staff and Dr understood complicated situation

Kind considerate doctor

The paramedic listen to me

I think that you Doctor was very professional and respected my concerns.

My daughter was seen face to face and checked thoroughly. The doctor took their time so the appointment didn’t feel rushed.

Very nice doctor app on time very good treatment thank

Doctor was fine. Just the process of getting a face to appointment. I am in pain and need treatment need to see a doctor but everything is e-consult this e-consult that. E-Consult make specimen jar appear.

Pleasant receptionist quick appointment, Dr helpful with my problem

On time, efficient

2 conflicting texts, 30 minutes on the phone to sort it out. Telephone consultation on my mobile phone which I found difficult to hear then sending photos, not to mention time spent doing an e-consult in the first place. Surely a quick 5 minute appointment face to face with a doctor would have been quicker for both parties and more satisfactory

Kind and caring doctor

The GP (Dr Sims) was excellent. It is the first time I have seen her (I usually go to Hertford), but I would happy travel to Ware to see her! She listened, was understanding, kind and friendly. I wish all the GPs at New River were like her!

The Doc , listened and explained things well

Professional manner and Very thorough

Appointment was only 10 mins behind and doctor was fantastic & listened to my concerns

From making the appointment to seeing the doctor everything was good

The locus Dr I saw was very professional and dealt with my issues very well

Dr listened to my concerns and looked to next steps

Polite, Friendly Helpful. Thanks

At outset the surgery staff appreciated my request to speak with a specific doctor for consistency and made an appropriate appointment. The face to face appointment dealt with the medical questions and the doctor looked at an additional worry that needs investigating.

Quick polite service

Dr very kind, helpful and understanding

Didn’t wait to long to be seen. Very helpful doctor.

Seen promptly and treated with understanding

The doc was very thorough been a long time since a doc been that thorough very pleased

The receptionist was courteous when I called in at tge surgery to ask for an appointment. Dr Shah listened carefully and invited me to call back if my symptoms were not alleviated or got worse.. prescription was all ready at Boots.

Seen promptly and treated with understanding

I think more time is on computer than talking to the patient .

Caring and professional as always

GP was lovely and very efficient

Receptionist and nurse very helps and experiened

I got an appointment straight away

Dr Patell is such a caring person who asks all the right questions and deals with the situation

No problem booking in, only a short wait before seeing the doctor. Very good service, thank you.

When the appointment was booked I was initially denied one then told I needed a telephone appt. When the doctor called they said I’m not sure why a telephone appt has been booked we need to examine you. A waste of time for everyone.

Young lady on reception very helpful

Conflicting information

Competent staff , friendly atmosphere.

I felt listened to, that I was given time to explain the context of my concerns and that due consideration was given to what might be causing my symptoms.

Doctor good understanding

When I got there, the doctor knew already what my issues were and I really appreciate she took the time to read into my notes. Nonetheless, she listened to me (looking into my eyes while I was telling the story). Anyway, I found her quite a regardful doctor (rare)

I was seen on time by a very noligable nurse, given clear advice in a unhuread way.

The nurse was lovely. Clearly very experienced and made me feel relaxed. Appointment was pretty much on time and my procedure was conducted quickly and efficiently.

Very informative an efficient doctor

Appointment on time and nurse was very respectful and friendly

Seen quickly and was happy with the examination.

Was not seen until 35 minutes after our appointment time, but once seen – everything was fine.

Helpful. Polite

The dr was very considerate and professional

Always serves my needs. Efficient and does what it says on the tin. Never have any problems. Friendly staff

Seen on time and nurse was friendly and efficient

Because the nurse is very professional, competent and gentle, answering my questions.

Dr Sims is always great she takes the time to listen to you.

Once able to attend appt the nurse extremely good

None

I was surprised to get an appointment that morning

A regular appointment with practice nurse for leg dressings to be changed. A very professional and knowledgeable nurse who knows her patients well and sees the patient as a person not a money earning bottom line to the practice. The treatment table despite apparently being new doesn’t work unless the nurse holds the electric cable pushed into the socket on the table, H&S issue with very high risk of electric shock to the nurse and possibly the patient too.

Dr.Manir was very helpf., ki d, fun, smart&made able to focus with her ways, what I nded but found so hard@1st, not due to her presence !?!

Easy to book and appointment went well

Had to wait over 40 minutes for appointment

Got an appointment very easy and on the day I was in & out in 15 minutes

Had to wait 25 mins longer than appt time

The gp was professional, he listened to me, and hopefully the meds will eliminate the problem

Every time I used it I’ve had a fast response

Saw paramedic and said moles were ok but wanted second opinion on skin tag, gp said skin tag ok but that moles both had bcc cells and could be cancerous, saw private dermatologist today and said that they weren’t cancerous and ok. Very confusing experience and a lot of worry!

Waiting time was very reasonable, the staff were all friendly and helpful and, i received the help i needed.

Ben Taylor is very friendly and informative.

Prompt responses, really friendly helpful phone call, Dr Pratt was as always extremely understanding of my sons situation and was able to help.

Reception staff efficient and helpful. Doctor was very understanding.

Professional and empathetic

Appointment quickly given and nice doctor sorted me out answer

My initial appointment ran out of time and I needed to talk about something else she fitted me in the next day and was very thorough with the examination. Dr Azar

because I got the answer I wanted excellent doctor

Saw my mum very quickly

On time and satisfactory outcome

Appointment on time, very good consultation referral done straight away

My GP telephone consultation took place between the times that I was given. I was given the option of face to face consultation or telephone consultation.

Very good service

Appointment was quicker than expected

The lady on reception was very helpful and sorted out my problem with a repeat prescription

Appointment within an hour and a half of calling

On time, good advice

I had a response & appt booked within an hour & half of send my econsult

Doctor was clear and helpful

The gentleman understood all my concerns and needs and dealt with it efficiently

The nurse who helped us was very friendly and informative

Dr Muril was professional and confident with the diagnosis.

On time, I couldn’t fault the service great

The doctor was very thorough and caring

Answered all my questions every helpful gave me good advice

Very helpful staff and brilliant doctor

Kept waiting for half an hour past appointment time GP had clearly not looked at my medical history for example said I was considering an MRI Scan pointed out I had a Pacemaker! I felt was not sufficiently interested in listening to the symptoms I am experiencing and finding the actual cause of my condition! Basically a complete waste of my time!

Filled the online form in, had a response quickly, able to make a appointment quickly via the link sent

Very prompt

Got F2F appt all very efficient

Speedy response to my e-consult. Doctor called as arranged and conducted an interview which resulted in further follow up.

Wonderful to have a GP like Dr Khajuria who was so thorough and attentive in examining me

The doctor was very patient listening to my problems and in dealing with them most effectively.

All staff that I had contact with in regards to the appointment and the GP were kind,caring and helpful. The GP really gave us the time and was so good with my 7 year old.

Doctor most helpful

My doctor was very sympathetic and professional

First class service with a personal touch. Thank you very much.

My questions were answered and a follow up meeting booked. A very helpful person weary to talk to.

Satisfied with appointment

Really friendly kind doctor

The dr was very helpful! Thank you!

Prompt response and understanding care

The locum doctor was very nice but not familiar with the protocols of the surgery so could not answer all my queries.

Doctor was kind considerate thorough and explained what was happening and why the procedure was necessary. I have felt like we have worked together, in pernership, through mry recent health issues. I was heard and respected. Thank you.

I like the new computerised appointment system too.

Visited practice due to sleep issues and anxiety depression, was only in doctors 5mins no ops checked , then given sleeping tablets when I drive a lorry for living very unimpressed thinking of making official complaint and leaving practice

My appointment was cancelled on a very very short notice. I was standing the Surgery door when I got a call and text.

I got to see a Doctor on the same day i phoned

Appointment was on time & I was happy with the treatment received

The paramedic was very good and listened carefully

Because of good communication

Quick reply getting back to me regarding follow up appointment and keeping me informed

Didn’t have to wait long seen on time, doctor was excellent and quick in working out the cause of pain and treatment to follow made everything clear

Because the doctor listened to me and responded

Doctor was really nice and most helpful.

Guidance given was fully understood

Doctor really listened to me, felt she very much understood my ongoing problems

Got an appointment quickly. Was able to discuss my blood test results and Blood pressure with someone who was familiar with my history.

The Doctor was very caring and explained everything very clearly to me. Your receptionist was also helpful and kind.

Receptionist was rude

Again, no repeat prescriptions, tho paper request put in for Dihydrocodeine due 14 June and Nitrazepam due 14th June … please help me !! !!

My first visit as a new patient and the dr was good

Good service great Doctor and great advice and treatment.

Doctor actually listened to me this time and gave me correct advice.

Dr Khamkar was amazing! Very kind & very patient!

I used econsult on Monday was offered a face to face on Wednesday the doctor sent me for an X-ray at Hertford County so within an hour I had my appointment and X-ray I could not fault it

Got contacted to discuss results

The nurse was lovely and made me feel at ease.

Listened, took time to hear what was the problem, helped with a solution

Harder to get appointment but Paramedic was good.

The doctor was supportive and listened and had time for advice i

Well received by Doctor

Received thorough examination

Went for chest infection twice in two weeks. Fobbed off the first time, second time sent to hospital incase it was blood clot on the lung.

DESPITE its on my file I have chest infections a lot. Went to hospital & low & behold it was a BAD chest infection.

My mum lost work to watch my kids, my fiancé also lost work to come with me & I was worried sick for my unborn baby that is high risk that I’m currently 20 weeks pregnant with.

I should have just been given antibiotics after seeing the GP, rather than being unnecessarily sent elsewhere to be told what I KNEW it was. And then we wonder why hospitals are over run – because they’re seeing to people like me when they shouldn’t have to.

In future – I will refuse to be fobbed off or pushed onto another service.

Very prompt appointment

On time and doctor was very helpful in dealing with my problem

Attentive and informative gp

Appointment ran on time, Doctor very informative

Able to use the econsult, get an appointment, have a good doctor that was thorough

Easy to organise (even with a date change) I was kept well informed / reminded of the appointment. I only had to wait two minutes to be seen once I’d arrived. The nurse was informative, helpful and also really lovely.

Everyone was lovely and helpful. The doctor was great with the children and very reassuring. Thank you!

Staff and doctors helpful and always have time to explain anything in detail.

Informative session with doctor. He gave me a good verbal account of the problem and has since emailed me with details of exercises to do for the next month.

Dr was kind knowledgeable and helpful

Fantastic service

Because she listens to what I had to say and acted on it

I was seen on time and given time to ask questions.

Dr was very nice and I got a full health check

Consult answered quickly and appt within 24 hours

Lovely Nurse good treatment

I was asked to book an appointment which I did but it wasn’t with a GP.

The doctor was very helpful and didn’t rush

Straightforward booking after eConsult. Apmnt was on time, treatment was excellent.

As always Dr Sims listen to what had to say and gave me very sound advice.

Got an appointment readily (this time) after using eConsult. The consultation with Dr Pratt was itself excellent.

Prompt and excellent care

Doctor was excellent. Good listener and very willing to reconsider my medication needs.

Good consultancy

Was attended and advised very well

I completed an e-consult at 9.30 and was contacted by phone an hour later to offer an appointment the next day. The doctor I saw (Dr Sattar) was professional, caring and thorough. She took time to answer my questions, explaining next steps and reassuring me to alleviate any concerns I may have had regarding the onward referral to the breast clinic.

Prompt and efficient

The Gp was very professional and helpful throughout. She actually listened to what I had to say and actioned accordingly. The receptionist was also very kind and helpful and I was actually fortunate to see the same Gp on both occasions which can sometimes be a rarity. I didn’t feel rushed or ignored. It was very helpful to be listened to and feel confident in what she was relating to me.

Great doctor.. .. overall 10/ 10

Dr Munir was friendly, professional and caring. She had previously diagnosed the problem and the purpose of this visit was to determine the efficacy of the treatment. As there had been considerable improvement in some areas, she modified the treatment accordingly.
An excellent visit.

The doctor really listened and acted on what I was telling him

Fast appointment, lovely doctor. thorough

Feel the appointment well and doctor listened

Got appointment same day

Appt was on time-in fact a few mins earlier, so I wasn’t sitting in the waiting room for ages.

The doctor was so kind and concerned & I felt at ease.

Receptionist went out of her way to get me an appointment with a female doctor, I was offered an appointment the same day, I went into my appointment on time and the doctor I saw was friendly and understanding

Prompt meeting of appointment time.
Clarity of explanation.
Pleasant receptionist.

Cannot fault the treatment I received

Staff very accommodating for what was an urgent appointment. Didn’t have to wait long and doctor was super friendly, caring and spot on with diagnosis (appendicitis)

Seen by Dr. Katani on time, very pleasant and helpful.

Seen on time Dr. Katani very pleasant.

Dr Martindale was absolutely lovely and so helpful. I honestly couldn’t recommend her more. This is what healthcare should be like and I feel sorry for all of you working in such an underfunded and broken system. It must be very frustrating.

I would also like to say that I have previously had very good appointments with Dr Manir too.

Would up of have been very good if I did not have to wait 45 minutes.

On time and not rushed

Although I am quite quick on the computer. It took me 40 minutes to fil in the questionnaire. On EConsult

Because it was go to see the GP I normally see

The doctor was great but our appointment was over 20 minutes late

Good service

Easy to use e-consult and book a next day appointment.

The doctor was very helpful made me feel comfortable and understanding

Dr Munir was so caring and understanding. She listened very carefully to my worries and was able to give positive advice. I felt much happier having had a consultation with her.

Lovely Gp – excellent communication skills –

Used econsult which was straightforward and I got an appointment within a few days.

Seen quickly and good outcome

Appointment was on time

I did not get my appointment

The doctor was very good. I was happy with the outcome

No dr called me

I was able to discuss my issues and had a a way forward / plan.

Felt my all my questions were answered

Lovely staff

Very easy to talk to Dr. Pratt.

Very easy to talk to

Excellent friendly service

I walked out feeling poor useless then when I walked in I no they see this day in and out but there really is no help

Punctual and friendly, Andrea is great

Claire Murphy is am excellent nurse and always really listens to what you have to say and takes it on board.

I got what I was hoping for

GP listened and came up with a plan

Still waiting for my appointment to happen

Doctor was amazing

Very quick and dealt with efficiently, just a dressing on a wound after procedure in Feb

Gp was thoughtful and cautious

I was seen on time and the doctor was helpful

Receptionist very helpfull and arranged call back the same day .Doctor
very helpfull in .aswering my concerns so no time wasted for the Doctor in a face to face appointment thankyou

Doctor treated me with empathy talked through my concerns and raised a referral and suggested a plan to take my medication.Never felt rushed.

Dr Munir very helpful and gave vry clear answers

I sent in a repeat prescription request on Wed 5th and chased on 7th, 10th, 11th, 12th. It was being ignored by the doctor it was assigned to. In the meantime my anaemia symptoms returned and I struggled to stay awake and drive. I also fell over twice. I had to book an emergency appointment on Thursday 13th to get the prescription as I wasn’t getting anywhere complaining. I was then told I had to be seen because my blood test (after 4 months of tablets) was within range so my symptoms were unexplained. In the last 4 months I have been diagnosed with a chronic condition which causes anaemia. It shows the doctor did not consider my record at all. The appointment on Friday 14th was cancelled at an hours notice due to staff sickness. I was asked to rebook and sent a link for a phone appointment. I chose Tuesday 18th 2-6pm. I didn’t receive a call or voicemail, and then received a text in the evening saying I didn’t attend an appointment at Church Street at 3. I didn’t book this appointment and have the school run at 3. My symptoms minus the tiredness have settled now, I don’t need an appointment but I do need confirmation that my iron tablets have been added as a repeat so I don’t have this situation next time. The complete disregard for how ill I felt over those 9 days is unacceptable.

Doctor Munir is excellent

Professional friendly approach and very thorough

I felt the doctor was a bit abrupt in her approach.

Very Helpful

Dr Khamkar was brilliant. He had time for me. He did an excellent examination plus he explained everything

was in there for 1 min max and she could not give me an answer on what it was.

I was given an urgent appt. about 2 hours after I started the booking process.

The doctor took time to examine me, evaluate my condition and arranged for blood tests, an ecg and follow up appointment

Reassuring and made time to see my son same day

Long wait to speak to a doctor

The GP was very thorough and answered all my queries

I have had very good service from the nursing staff at the surgery over the years

Super service, excellent Doctor and reception team

Nice doctor, reassuring and proactive.

Doctor was very thorough and took time to listen to me

Friendly and caring. Worth the wait

Dr Sims is a very professional, takes time to listen to your problem and actions accordingly

The service was good and fairly quick

The doctor phoned and provided the prescription i needed as I was unfit to visit the surgery

I rang in the reception made my appointment for me and Doctor was good

Appointment cancelled again 2nd week running. Appreciate nurse was ill and knowing her professional standards she must have been really ill to cancel and protect her patients

Receptionist made me feel bad for asking to see a
Gp She said two
Gps were off sick I explained I felt very unwell and had recently had pneumonia she gave me an appointment and told me I had pressurised her into doing so

Always find that I get help if necessary

The doctors are amazing and care about their patients and their health

The docter was very helpful and explained everything very well also made another appointment to see physio as the last 1 didn’t have time to examine me properly

I was able to see a doctor later on the actual day I called into the surgery which was very handy

I got seen the same day. The GP did lots of tests and she was so welcoming and friendly.

Locum GP running very late, no apology

Phone appointment booked and called as agreed

Appointment with cancelled an hour and 40 minutes before I was meant to be at the doctor surgery

Friendly reception

Good dr and receptionist

Becausei was delta with excellent

Because its the truth

I found the telephone conversation difficult for personal reasons -and didn’t complete my questions

Very helpful with my asthma and understanding

Doctor was professional and polite

Doctor listened and advised OK

I was given Antibiotics to help with my condition.

Answered all my questions was on time

Didn’t have an appointment

I. Was well informed by
the GP.

The service was good

It’s ongoing and it feels like it’s just trial and error with my sons condition

V prompt and helpful thank you

Doctor was very professional and explained plan of care. With us.

Very helpful and clear locum GP with good personal manner

Receptionist helpful sorting out a prescription that needed to be signed off by the doctor. Practice nurses very friendly

Dr Munir is always knowledgeable and helpful.

The appointment was prompt and the doctor I saw was lovely. Kind & thoughtful. She didn’t rush me and gave good advice. Thank you.

The doctor explained all the Q I asked her,

First time I had used the e-booking system and it worked really well for me.

My preferred GP

Every kind and efficient

Same day appointment both Doctor miner and Doctor Kamka very helpful

Dr Munir is so kind. I saw her the last time I came in too and I always feel listened to. I came out knowing exactly what I need to do and reassured.

I also want to add that I popped into the surgery last week and met an excellent reception who booked my b12 injection in for me (sorry I can’t remember her name). She was so helpful and nothing was too much trouble.

Excellent very helpful and informative happy with the visit

Because he took time to examine the issue and then came up with the solution

Appointment on time with an understanding doctor

Was text app running late arrived after appointment time was seen right away

After my initial phone consultation was cancelled and a new appointment made I never received the phone call. Do not know my results

Surgery is very helpful

Doctor very helppfull

The process to get the appointment was very bad (i had a cancelled gp tell call without being told, did an econsult to be told I already spoke about results and my problem, to then have to do another econsult th3 next to get an appointment to talk about my problem). The GP I di end up speaking with was great. All I needed was the 5 minute call to discuss my issue

Very fast service

I was text an appointment for 1130, checked in at reception. At 1245 I asked if I had been forgotten, was told it was a telephone appointment my phone never received as I had spoken to a GP earlier in the morning. Therefore I unnecessarily waited 1 hour and a quarter. Told it was a fault with the system and that it generates appointments automatically!

The GP listened and hopefully after bloods things can move on to see a consultant and then a scan

The doctor listened and was very pleasant.

Easy to use econsult

Lovely nurse very helpful

Both of the nurses, including the new nurse, were super efficient, friendly and the injection was painless. Always the best experience with your nurses!

The doctor was very good she seemed to really listen then explained it all so that I understood it all

The doctor took time & effort to sort out my illness & kept calling me on updates. Got me into hospital where they sorted out my problem. Couldn’t have gone more 👍

When e consult was open, was simple enough to complete, though some parts were a bit repetitive. Appointment offered very quickly and being able to chose the date and time myself was great.

The person I saw was knowledgeable and helpful.

Was kept waiting over 30 mins so cancelled my appointment as had to go somewhere else

I am always treated respectfully

Waited 30 minutes past appointment time.

Saw a Dr who knows me well, makes communication easier and effective.

rang in morn got to speak to a doctor by lunch

Very professional

I found him very professional his manner very nice and helpful

Dr very patient, listened, positive and helpful. Always kind

I saw a Dr that I knew

Response was prompt and well communicated. Doctor listened to my health concern and has progressed it to a relevant specialist, while providing me with the prescription I needed for pain relief in the interim.

The doc was very. Efficient

Efficient. Very informative and helpful

I was dealt with quickly and efficiently

The Doctor was only running 20 minutes late

Both Dr Patel and Dr Pratt who I have seen regarding my recent health have been a real help in explaining and planning the next steps. It makes it easier to have empathetic professionals to help me manage.

Senditive snd professional advice

Appt was on time. I was given the advice needed.

Doctor explained everything about my blood test results and what I should do next

The request asking me to book an appointment was sent to me in error…I wasn’t happy!!!

I needed a note from a doctor because of a fall I had at home a couple of months ago. Because I no Doctors are over worked I decided to wait and see if it would get better. It didn’t ! I saw a private physio. She said I should get it X-rayed. But I needed a note. But none of the Printers were working ! Over to you.

Doctor couldn’t access the computer so had to ring back in the afternoon for prescription. At 86 years old it meant that I had to go back to collect the prescription

Doctor Martindale answered all your queries and we discussed on going plan

Was very thorough and friendly

Given a same day appt and Dr running on time with appts.

I came into Church Street to book an appointment at 8.30 Monday 24th. The receptionist was very helpful and booked me a appointment for the following day.
On the Tuesday my appointment was with Ben
Who is a paramedic? I have see Ben before
and he is excellent. So knowledgeable and helpful about everything thing I asked him.
In my mind Ben is a doctor that I would be more than happy to see everytime.

Receptionist 10/10
Ben 10/10

Helpfully

I always get attention I need thank you

I was very pleased to been able to be seen on the same day

Reception are lovely and did everything they could to help me get an appointment on the day, which relieved a lot of stress for me. Very grateful.

Prompt and courteous service

Very helpful

My Dr was excellent, very caring and explains everything.

Friendly atmosphere

Dr was running late through no fault of her own

My Dr was excellent, very caring and explains everything.

Worked well via e consult, great doctor, not rushed or made to feel like a time waster

Excellent service

My appointment should have been by telephone I have text confirmation of that it was cancelled because the doctor was ill I was sent a link to rebook the appointment the next day which was between 8.&1.30 the following day which was fine yesterday I got a text to say that I did not attend my appointment at 10.15 which I new nothing about and did not book I phoned they arrangea telephone call for 5.15 yesterday which actually came at 2.00 I had the appointment after seeing the physio on Monday who suggested upping the pain killers so I could do exercises while I am waiting for the x.ray result I eventually got it sorted and everything is fine now but when you are in pain and these things happen it does not help the situation I have no complaints about the treatment I received just how it was handled I asked that a note be made that I did not miss tha application as a knew nothing about it

I got very quick and very helpful support

Doctor was very pleasant and dealt with Nora well. I did find it odd that I was asked what my opinion was on her cough as to whether it’s croup or not. I would have thought that was a question for her to answer.

Easy to make appointment ……if you call in to surgery and really didn’t wait long

Because the staff in reception are professional and helpful , the Dr Kennard was exceptional and professional he has a nice manners and listens Gold Star 🩹

Was given a time frame of 2-6pm which was fine. However I got called at 6 on the dot and it could not have been clearer that the doctor was just trying to rush through my review to get me off the phone as it was the end of the day. Did not discuss how I wanted to proceed, did not discuss if I was happy staying on the dose despite me saying I feel like it’s only helping to an extent. Then proceeded to put me on a 6 month repeat after me only taking it for 3 weeks. Last time I had a review with Roy Gillman and he was very thorough and really listened, couldn’t fault him at all. This time with a different person was just rushed so they could finish for the day.

Very Helpful

I booked a telephone appointment with the GP who had been supporting on my particular issue, but another doctor called me who did not know the case which was frustrating to have to explain in detail.

Luckily I hardly have to contact a doctor but in this occasion I felt really poorly. Got through on phone and had sane day appointment. The doctor was lovely

friendly doctor, was informative and dedicated and gave good advice.

Practice nurse was very caring and helpful

Changed my telephone consultation to a f2f by ringing surgery. 1st in queue & receptionist v pleasant & helpful
Dr Sabbar seemed v nice; listened well & asked pertinent questions. Suggested a plan of what to do next

Friendly , caring service by all. The Doctor made me feel relaxed and was thorough.

Matilda was seen very quickly and the dr was very helpful and friendly.

All very quick and efficient

Dr Murin explained the results of my recent blood tests and ECG. She identified my very low resting HR as the probable problem and arranged for a cardiologist referral

I don’t know what appointment you are talking about I have already replied to one this morning

The was no vaccine available for my shingles The nurse Sally Ann was Excellent She was so embarrassed that there was no Vaccine could not apologise enough what a great nurse.

Doctor explained and listened to me so we agreed on a mutual plan

Expecting telephone call between 0900 & 1700 on Wednesday, got text saying I’d missed appointment at 1220, then after phoning Church St (never been there & don’t know where it is) got told it was an error, then I got a text saying I had another appointment at 1555, but before I left I got the telephone call I was expecting. All very confusing & un-neccassary!!!

Prompt telephone call from Dr Pratt

Very friendly staff

Friendly staff pleasant relaxed atmosphere. Not to long a wait.

The doctor was very good and helpful, excellent.

I was happy with how things were felt with

The doctor was confident and reacted to my concerns.

Because the doctor seemed to have thought I had just joined the surgery. She didn’t seem to know anything about my medical history This was a appointment concerning my personal independence payment. They asked for a medical report from my GP I was very confused and concerned as I left surgery

Very quick response and very kind GP

Found it very useful

Very thorough and helpful doctor

I was listened to and received good care. Thank you

Sent an E consult and was given a link to book
An appointment face to face which was nice to actually see a doctor.

On the day the reception were really helpful and locum doctor I saw was great and really thorough.
Once the appointment had been made I received a confirmation text as well as a reminder a day before which was helpful

Got service I needef

I felt rushed

The consultation covered my problem well and gave me a path for follow on treatment

Just great service

Very good Doctor, very understanding

A long time since I have been listened to at the surgery

I’m waiting to see results from the tablets

Appointment cancelled by surgery rebooked 1st July

Saw a GP. Condition explained and sent for appropriate blood test.

Polite staff, friendly, kind doctor.Thank you very much

Very friedly

The lady doctor I saw was very thorough in what she did and so pleasant to talk to.

Kind and listened and referred for treament

Good service

The system was very good

Dr very easy to talk to and easily sorted problem
Also must comment on your receptionists who were really helpful and kind when they phoned me and tried to resolve an issue connected to the appointment.

The doctor was lovely, but like me she didn’t know why I had to book an appointment. Had been an admin error but it caused me undue worry and was a waste of both mine and the doctor’s time.

Doctor Munir is a genuine asset to the new river health and the NHS. It’s no secret that GPs and the NHS are squeezed, under pressure and pressed for time. However, Dr Munir delivers high-quality, personalised care that promotes the well-being and health of patients (at least she has for me).

My pregnancy and fertility journey has been pretty horrendous but she’s supported (and validated) me at every turn. She’s also listened and helped when mentally I’ve been feeling quite strange and alien as a new mum.

– She listens and treats the whole person, including physical, mental, and social aspects of health.
– She’s established a long-term healthcare relationship to monitor and manage health over time. I feel relieved if I know it’s her I will be speaking to or seeing.
– I feel she has advocated for me. She supports patients in navigating the healthcare system, ensuring they receive appropriate care and resources.
– I feel genuine empathy and compassion from her. When I was struggling to conceive she was kind and listened and signposted me to the right support, when I was struggling with hyperemisis she was someone I felt a good bedside manner from. When I struggled with postnatal depression she helped me feel a lot less strange. It’s never really been plain sailing as a mum but I’m glad she is my GP.

I appreciate some of this is vague so happy to talk to someone on the phone if helpful.

I didn’t have many problems

Not many problems

The GP was fully aware and briefed before I arrived and was very supportive with my current health issues.