Castlegate Surgery
Our phone lines open at 08.00 am but our doors open at 08.30.
The telephone lines are not open between 13:30-14:30 each day at both sites apart for emergency calls.
Church Street Surgery
Our phone lines open at 08.00 am but our doors open at 08.30.
The telephone lines are not open between 13:30-14:30 each day at both sites apart for emergency calls.
Ehanced Access & Out of Hours
Non-urgent advice: Evening and Saturday Appointments
Enhanced Access is ran by the local GP Federation, Generating Healthcare, and is available for patients registered at the following surgeries:
– Hanscombe House Surgery
– Wallace House Surgery
– New River Health
– Watton Place Clinic
This service offers routine appointments Monday to Friday from 18:30-20:30 and Saturday from 09:00-17:00 with a GP, nurse, or other healthcare professional. Hanscombe House surgery in Hertford remains the host practice for this service.
For more information on Enhanced Access, or to book (or cancel) an appointment, please contact your practice during normal opening hours. If you need to speak to the Enhanced Access team Monday to Thursday, during 18:30-20:30, or Saturday during 09:00-17:00, please call 01992 938370.
Non-urgent advice: Out of Hours
Between 18:30 and 08:00 weekdays, during the weekend and on bank holidays, you should contact Hertfordshire Urgent Care (HUC) on: 111 for any urgent medical advice. They are able to offer advice and also suggest the most appropriate health care service for your needs.
NHS 111 is a service that has been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.